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Confidential
Technical Support and Quality Control
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Job Description
Company Overview ECOJOHN is a leading innovator in off-the-grid waste management solutions, with a rich history of developing durable, high-quality products designed for remote and challenging environments. Our team is dedicated to delivering cutting-edge technology and exceptional craftsmanship to clients worldwide, including residential users, large corporations, government agencies, and military organizations. Job Overview We are seeking a dynamic and detail-oriented Technical Support and Quality Control Specialist to join our team. In this role, you will be the vital link between our innovative products and our valued customers by providing expert technical support, troubleshooting, and ensuring the highest quality standards. Your proactive approach will help maintain our reputation for excellence while supporting our customers' needs across diverse environments. Responsibilities Provide comprehensive technical support to customers via help desk systems, troubleshooting hardware and software issues related to our waste management units and accessories Assist with equipment troubleshooting, including computer hardware, operating systems (Windows, macOS, Linux), and network components such as VPNs, firewalls, TCP/IP, DNS, and LAN configurations Manage customer support tickets efficiently using tools Perform hardware support tasks including diagnosing issues Collaborate with cross-functional teams to improve product quality through feedback on recurring issues and troubleshooting trends Skills Strong proficiency with Microsoft Office suite for documentation and communication purposes Extensive experience in technical support roles with a focus on help desk systems and customer service excellence Knowledge of computer networking concepts Ability to troubleshoot hardware issues involving computer hardware components and mobile devices efficiently Strong analysis skills to identify root causes of technical problems quickly and accurately Excellent communication skills to clearly explain technical solutions to non-technical users Join us in delivering top-tier technical support while ensuring our products meet the highest standards of quality. Your expertise will directly impact our ability to serve clients worldwide with reliable solutions that operate seamlessly in remote environments.