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Help Desk I:

Typical Hours:

Monday- Friday from 8:00 a.m.- 4:30 p.m. Position will rotate for call.

This position is based within

Jefferson Regional Information Systems DepartmentJob Summary:

The Helpdesk Level 1 Support Technician is the first point of contact for all IT-related issues and requests within Jefferson Regional. This role is responsible for providing technical support to end-users across the organization, including troubleshooting hardware, software, and network-related issues. The ideal candidate will have excellent communication skills, a customer service-oriented mindset, and a basic understanding of IT systems, with a focus on providing efficient and effective support in a healthcare environment.

Help Desk I Qualifications:

High School diploma or equivalent required. Associate Degree or Bachelors Degree in Information Technology or other related field preferred.

Certification in Comp

TIA A+, ITIL

Foundation, or equivalent preferred.

Minimum Requirements:

Technical Skills:

Basic understanding of Windows operating systems, Microsoft Office Suite, and common IT hardware (e.g., desktops, laptops, printers)

Soft Skills:

Strong problem solving skills, effective communication abilities, and a customer service oriented attitude

Other Requirements:

Ability to handle multiple tasks in a fast paced environment, strong attention to detail, and the ability to work independently or as part of a team

Preferred Requirements:

Experience:

0-2 years of experience in IT support or helpdesk role, preferably in a healthcare environment a plusProficient knowledge in windows operating systems, Microsoft Office Suites, and IT hardware.

Benefits & Perks:

your health and happiness matters!

We offer:

Competitive Health, Dental, and Vision InsuranceShort- & Long-Term DisabilityLife InsurancePaid Time OffMatching Retirement PlansTuition ReimbursementCareer growthAnd much, much, more!

Jefferson Regional complies with applicable Federal Civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.