Job ID:

5890713\n

Application Deadline:

Posted until filled\n

Posted:

Yesterday\n

Starting Date:

Immediately\nJob Description\nFull-time positions (30+ hours/week) are eligible for benefits on the first of the month following their 60th day of employment: The District Benefits are very competitive and include health, dental, vision, and a life insurance policy. Supplemental policies through Aflac and LegalShield are also offered at an additional cost to the employee. You can view more information on benefit policies & costs on the benefits page located on the district's website https://www.buhsd.org/page/payroll-benefits.\n

TITLE:

Campus Technician / Help Desk\n

EMPLOYMENT TERMS

1.0 FTE; 12-Month position\n

SALARY CLASSIFICATION

Classified\n

GENERAL STATEMENT

RESPONSIBILITIES

\nThe Campus Technician / Help Desk will be responsible for providing a positive working relationship with students, faculty, staff, and parents. Responsibilities will include maintaining a high level of confidentiality and standard of professionalism while providing advanced support to the faculty and staff for computers, phones, and other related systems. The Campus Technician / Help Desk must be able to communicate technical information to non-technical clients in a clear and concise manner.\n

PRINCIPLE DUTIES AND RESPONSIBILITIES

\nPerforms periodic maintenance, modifications and repairs to computer systems and equipment\nInstalls and configures various operating systems, software, hardware, and peripherals\nCreates network accounts for students and staff\nGuides users in proper use of technology\nMaintains and supports the technology inventory.\nInstalls, maintains, and troubleshoots software programs\nPerforms basic service/repair analysis on computers, phones, and equipment\nSchedules warranty repairs and other vendor services\nInstallation of structured cabling.\nTests network equipment.\nMaintains the security of data and services\nMaintains professional knowledge by continuing to broaden knowledge of equipment, software, and their implementations\nSupports repair and diagnostic of campus technology.\nWork with vendors to assist in technology support.\nWrites and distribute user-friendly documentation for common software questions\nAttends District Technology committee to better assess staff training needs\nHolds regular district and site-based technology training sessions\nWhen needed, provides assistance in the Tech Center or to the Computer Technician\nTroubleshoot technical problems: Resolve customer issues related to hardware, software, and networking.\nAnswer Help Desk calls and diagnose technical issues over the phone.\n

Provide Technical Assistance:

Respond to customer inquiries, provide guidance, and offer solutions to technical problems.\nDocument support interactions: Keep accurate records of customer interactions and information in a customer database.\n

Escalate Issues:

Identify when a customer issue cannot be resolved by the Help Desk and escalate to appropriate personnel.\nSoftware and hardware installation: Assist customers with software and hardware installations, upgrades, and configurations.\n

Train Customers:

Provide training and guidance to customers on how to use various software and hardware systems.\nStay up to date with new technologies: Continuously educate oneself on new technologies and software products.\nDivide up the IT work order system to the appropriate sites.\nAssign and follow-up on districtwide tickets.\nReview Audit logs, incident reports, error/warnings from systems and escalate findings.\nReviews and analyzes system and application logs to identify any potential security incidents or performance issues.\nReview and analyze system and application logs on a daily basis\nIdentify potential security incidents and escalate to the appropriate team\nResearch and resolve technology performance issues as needed.\nDocument and report findings in a clear and concise manner\nStay up-to-date with current security threats and best practices\nOther duties as assigned\n

QUALIFICATIONS

\nMust have experience with Windows workstations.\nMust be able to lift and carry up to 50 pounds\nMust possess ability to work with and communicate with faculty, staff, and vendors\nHigh School diploma or equivalent\n

OCCUPATIONAL CONDITION

\nLow risk - Work is routinely performed in indoor environments, including exposure to noise and being on your feet for extended periods of time. May require standing in inclement weather including summer heat.\n

Physical Demands:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe applicant for this position is required to:\nregularly required to sit, talk and/or hear.\nSit approximately 75% of the time\nWalk and stand approximately 20% of the time\nKneeling/Stooping approximately 5% of the time\nLift on a regular basis 30-50lbs\nMust be able to climb ladders and work in tight spaces, i.e., trenches, attics, equipment rooms, etc.\nUse hands to finger, handle, or feel objects, tools and/or controls; and reach with hands and arms on a regular basis.\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nThe information contained in this position description is for compliance with the American with Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individuals holding this position and additional duties may be assigned.\n

SKILLS REQUIRED

\nFollowing directions and meeting standards.\nProviding attention to detail in assignments.\nComprehending reference books and manuals.\nOrganizing and maintaining supplies.\nUtilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.\nStrong technical knowledge\nExcellent communication\nExcellent customer service skills\nAbility to work in a fast-paced environment\nAbility to multitask\nKnowledge of security protocols and best practices\nExcellent written and verbal communication skills\nAbility to work independently and as part of a team\n

SKILLS PREFERED

\nA+ certification in Computer Technology\nAssociates degree or equivalent technical training / certifications or two years of related experience\n

KNOWLEDGE OF

\nStandard practices, methods and materials of assigned work.\nOccupational hazards and applicable safety principles and practices.\nTechnology supplies and equipment.\nCustomer service principles.\nSpecialized equipment relevant to area of assignment.\nModern office technology.\n

COMMITMENT & DEPENDABILITY

\nWillingness to be an integral member of a successful team.\nDedication to providing the highest level of service.\nAdherence to policies and procedures.\nResourceful and adaptable.\n

POSITION EXPECTATIONS

Time Management:

Must be able to prioritize tasks assigned by supervisor.\n

Stress Management:

Periodic stress due to deadlines and multiple schedules.\n

Public Contact:

Interact primarily with students and staff.\n

EVALUATION PROCEDURE

\nThe evaluation is done by the Executive Director of Information Technology.\n

SUPERVISION RECEIVED

\nThe Campus Technician reports directly to the Executive Director of Information Technology.\nBuckeye Union High School District does not discriminate on the basis of race, color, national origin, sex, age, or disability. Click here (https://www.buhsd.org/page/legal-notices) to read the entire policy.\nEl Distrito Escolar de Buckeye Union High School no discrimina en base de raza, color, origen nacional, sexo, edad o discapacidad. Haga clic aqui ( https://www.buhsd.org/page/legal-notices) para leer toda la política.\n

Position Type:

Full-Time\n

Salary:

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