Help Desk Technician

We are seeking a Level 1 Help Desk Technician who is customer service-oriented and can provide technical support to users efficiently and accurately. The job requires a mindset to learn new technologies, the ability to effectively troubleshoot technical problems, and provide excellent customer service to all stakeholders in a high demand environment. Personal transportation between 2 school campuses is required along with occasional after-hours work to support evening school events and the completion of system maintenance and project implementations.

Primary Responsibilities:

Primarily responsible for the initial troubleshooting and routing of all new service requests; effectively escalates requests for resolution when needed. Provide one-on-one end-user problem resolution remotely and in-person for 2 school campuses. Manage user accounts and configure end user devices (Windows PCs and iPads). Perform scheduled procedures and system maintenance. Ensure proper recording, documentation, and closure of service requests. Assist in the creation of documentation and training materials for staff and students. Other related job duties as assigned.

Skills and Qualifications:

One year providing end-user technical support. Excellent interpersonal and customer service skills. Problem-solving and critical-thinking skills. Excellent written and verbal communication skills. Aptitude to learn new technologies. Ability to quickly diagnose and resolve technical issues. Exceptional teamwork and leadership skills. Ability to work in a fast-paced environment with a high call volume. In addition to the above, all Desert Heights Charter Schools applicants must have a valid AZ IVP Fingerprint Clearance card, current resume, 3 letters of recommendation along with copies of certifications for immediate consideration.

Job Type:

Full-time, on-site.