A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$46,133- $51,899 Starting Salary Depending on Experience and Qualifications Do you enjoy helping people with their technology challenges? Can you balance multiple help requests efficiently while prioritizing new incoming urgent issues? Are you looking for IT opportunities that challenge you? If so, the Town of Oro Valley is looking for you. This position will support the Town of Oro Valley, including the Oro Valley Police Department. In this position, you will work in a fast-paced environment and use your technical and soft skills to support the Town's operations. This position will interact regularly with Town departments, external agencies and contractors in conveying technical information. The ideal candidate for this position must maintain a professional demeanor and be able to communicate courteously and effectively with both technical and non-technical audiences. Under general supervision, provides technical support of software, hardware, operating systems, mobile devices, and other common office user devices and/or peripherals.
ESSENTIAL FUNCTIONS
Provides excellent customer service and technical support to staff, including installing, diagnosing, repairing and maintaining computer, phone, and tablet hardware and software. Installs and maintains computers, workstations, and operating systems. Supports council meetings in an audio and visual capacity. Responds quickly and effectively to incoming tickets, ensuring service level targets are met. Works on projects as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively both verbally and in written communication. Ability to establish and maintain effective working relationships. Ability to organize work, set priorities, meet critical deadlines, and follow up on work assignments with minimal supervision. Knowledge of, or ability to learn, Town and Department policies and procedures. Knowledge of Windows Active Directory in an enterprise environment. Skill in analyzing computer systems to identify problems, developing logical conclusions and effective system or program solutions. Skill in hardware and software installation, operation, and maintenance of desktop computers, laptop, phones, tablets, computers, and associated common office peripherals (monitors, USB devices, printers, etc.). Skill working with current Windows desktop. Ability to maintain a professional presence. Ability to follow verbal and written instructions.
MINIMUM QUALIFICATIONS A
High School diploma or GED. Two (2) years' experience in analyzing computer systems to identify problems, developing logical conclusions and effective system or program solutions. Two (2) years' experience with hardware and software installation, operation, and maintenance of desktop and portable computers. Two (2) years' experience working with current Windows operating systems. An equivalent combination of education and experience may be considered.
ENVIRONMENTAL FACTORS AND WORKING CONDITIONS
Work is performed in an indoor and outdoor environment. This position is on-site only and is not available as a remote or hybrid role. Must be able to lift or move up to fifty (50) pounds. Regular, daily attendance is an essential function for this position. Must be willing to work overtime as required. Subject to on-call rotation.
SPECIAL REQUIREMENTS
Individuals must be judged acceptable based on Arizona Criminal Justice Information System background check and screening by the Oro Valley Police Department. The Town of Oro Valley is an Equal Employment Opportunity employer. The Town does not discriminate in the provision of employment opportunities, benefits or privileges; create discriminatory work conditions; or use discriminatory evaluative standards in employment if the basis of that discriminatory treatment is, in whole or in part, the person's race, color, national origin, age, religion, disability status, gender, veteran status, political affiliation, sexual orientation, genetic information or marital status.
