IT Desktop Support

Duration:

6+ months contract

Job Description:

Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment Troubleshoot and resolve hardware, software, and network connectivity issues Perform Active Directory administration tasks Support Windows 11 and Microsoft 365 environments Provide limited support for corporate mobile devices Troubleshoot Cisco VPN and Citrix issues Provide remote support using tools such as LogMeIn Perform device imaging and deployment (USB/PXE) Maintain asset inventory and documentation Support printer and IP telephony systems Coordinate hardware ordering and deployment Manage and update tickets in ServiceNow Assist with IT projects and Smart Hands support

Experience:

1+ year hardware support experience Experience using ServiceNow to manage assigned tickets

Preferred Certifications:

CompTIA ITF+ CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Cloud+ CompTIA Mobility+

Skills:

1+ year inperson, customerfacing IT support through troubleshooting and communication skills Managing incoming requests through ticketing system among team

Education:

Associate s Degree or Equivalent Industry Certification (preferred). HS Diploma or GED (minimum required) with relevant experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ;br /> US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.