Help Desk Technician

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INDAS Title:

IT Help desk

Duration:

24

Months Location:

Tucson, AZ (Onsite role) We are seeking a Technical Support Specialist to provide help desk and enterprise system support in a fast-paced environment. This role is responsible for handling support cases, troubleshooting technical issues, managing password resets, system access requests, and ensuring timely resolution of user concerns. The position also includes weekend hotline coverage and requires strong attention to detail and problem-solving skills.

Key Responsibilities:

Provide technical support for enterprise systems and user issues Troubleshoot hardware, software, networking, and Windows administration problems Manage password resets, access requests, and case escalations Perform log analysis, root cause investigation, and issue resolution Support weekend hotline coverage and ensure prompt response to urgent cases Collaborate with internal teams to maintain service continuity and customer satisfaction

Requirements:

Associate degree in Technology or equivalent experience 5+ years of technical troubleshooting and root cause analysis experience Strong knowledge of networking, Windows administration, and system troubleshooting Basic understanding of SQL, scripting, and log analysis Excellent customer service, communication, and organizational skills Ability to work independently and in a team environment Availability to work weekend shifts as required

Job Type:

Contract Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance Application Question(s): Can you walk us through how you would troubleshoot a network connectivity issue for an end user? Have you worked with any enterprise support platforms or dealer support systems? If so, which ones and in what capacity? Describe a situation where you had to manage multiple open cases simultaneously. How did you prioritize? How comfortable are you with password resets, ECM allocations, or similar system administration tasks at scale?

Education:

Associate (Required)

Work Location:

In person