Technical Help Desk 3

Technical Help Desk 3 at Cullerton Group Technical Help Desk 3 at Cullerton Group in Tucson, Arizona Posted in about 6 hours ago.

Type:

full-time

Job Description:

Cullerton Group has a new opportunity for a Technical Help Desk 3 . The work will be done onsite full-time in Tucson, AZ . This is a 24-month long-term position that can lead to permanent employment with our client. Compensation is up to $30/hr + full benefits (vision, dental, health insurance, 401k, and holiday pay). Job Summary Cullerton Group is seeking a Technical Help Desk Specialist to provide advanced technical support to users within a fast-paced enterprise environment. This role focuses on troubleshooting hardware and software issues, supporting system operations, and ensuring timely resolution of technical problems. The specialist will work closely with cross-functional teams to maintain system reliability and support business operations. This position offers hands-on experience with enterprise systems, networking, and customer-facing technical support. Key Responsibilities

• Respond to and resolve user inquiries related to hardware, software, and system operations
• Troubleshoot technical issues and perform root cause analysis to prevent recurrence
• Monitor system performance and verify proper functionality
• Maintain documentation of incidents, resolutions, and system activities
• Collaborate with internal teams to escalate and resolve complex technical issues Required Qualifications
• Associate's degree in a computer-related field or equivalent experience
• 5-7 years of technical support or help desk experience
• Strong troubleshooting and problem-solving skills
• Knowledge of computer hardware, software, and operating systems
• Ability to work independently and manage multiple tasks Preferred Qualifications
• Experience with networking concepts and system configurations
• Proficiency in Windows administration and user management
• Familiarity with SQL and basic scripting/programming concepts
• Experience working with enterprise support systems or ticketing platforms
• Strong customer service and communication skills Why This Role?

This position offers an opportunity to contribute to meaningful technical support work that ensures system reliability and user satisfaction within a large-scale enterprise environment. You will gain hands-on experience with advanced systems, troubleshooting tools, and cross-functional collaboration while working in a structured and supportive environment. Cullerton Group provides a professional setting with growth potential and long-term career opportunities.