Level II Help Desk Technician

Level II Help Desk Technician Professional IT Solutions Job description Are you passionate about technology and providing excellent customer support? Are you a dedicated and highly skilled MSP Level II Technician with 3 to 5 years of experience in providing IT support, network management, and systems administration for a wide range of clients?

Skills & Expertise:

Technical Support:

Proficient in providing Level 2-3 support for hardware, software, and network issues.

Systems Administration:

Expertise in Windows Server, Active Directory, Microsoft 365, and cloud environments.

Network Management:

Experience with configuring and troubleshooting routers, switches, firewalls, and VPNs.

Monitoring & Maintenance:

Skilled in using remote monitoring and management (RMM) tools for proactive issue detection and resolution.

Backup & Disaster Recovery:

Knowledgeable in implementing and managing backup solutions to ensure business continuity.

Cybersecurity:

Understanding of security best practices, including endpoint protection, firewall management, and antivirus solutions.

Scripting & Automation:

Familiar with scripting languages like PowerShell to automate tasks and improve efficiency.

Customer Service:

Strong communication and interpersonal skills, ensuring timely and professional support to clients. Are you looking to join an organization that values innovation, growth, and customer satisfaction? If you are an experienced MSP engineer who can deliver reliable IT services and support, let's connect! Responsibilities Provide exceptional customer service by assisting users with technical issues and inquiries. Troubleshoot software and hardware problems, ensuring timely resolution. Administer and manage IT systems, including Windows environments and network configurations. Utilize PowerShell and scripting for system automation and maintenance. Communicate effectively with team members and clients to enhance service delivery and support. Maintain accurate records of support requests and resolutions for future reference.

Job Type:

Full-time Pay:

$51,000.00 - $65,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

In person