Overview Join our dynamic team as an IT Specialist and become a vital driver of our technological excellence! In this role, you will be the go-to expert for maintaining, troubleshooting, and optimizing our IT infrastructure. Your expertise will ensure seamless computer and network operations, empowering our organization to operate efficiently and securely. This position offers an exciting opportunity to work with cutting-edge technology, support diverse systems, and deliver exceptional technical support that keeps our business moving forward. Duties Provide comprehensive technical support to end-users across hardware, software, and network issues, ensuring quick resolution and minimal downtime Manage help desk systems to track, prioritize, and resolve support tickets efficiently while maintaining clear communication with users Troubleshoot and resolve computer hardware problems, including desktops, laptops, mobile devices, and peripherals Support and maintain computer networks including LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewalls, and other security measures Administer Active Directory for user account management, permissions, and security policies Assist with the deployment, configuration, and maintenance of operating systems such as Windows (including Windows Server), macOS, and Linux environments Conduct equipment troubleshooting for network devices like routers, switches, and firewalls to ensure optimal performance Support software troubleshooting efforts across various applications and operating systems to resolve issues swiftly Maintain detailed records of customer support tickets using help desk systems for tracking resolution progress Collaborate with team members to analyze system performance issues and recommend improvements to IT infrastructure Skills Proficiency in Microsoft Office suite for documentation, reporting, and communication purposes Strong technical troubleshooting skills across hardware components and software applications Extensive experience with computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network security practices Expertise in supporting Windows environments (including Windows Server), macOS systems, Linux distributions, and mobile devices Ability to manage Active Directory accounts effectively for user access control and security compliance Knowledge of computer hardware components and equipment troubleshooting techniques Familiarity with help desk systems for customer support ticket management and issue tracking Excellent communication skills to explain technical issues clearly to non-technical users Analysis skills to identify root causes of technical problems quickly and accurately Understanding of IT infrastructure components such as routers, switches, servers, and operating systems Embark on a rewarding career where your technical prowess makes a real difference! We're dedicated to fostering a vibrant environment that values innovation, teamwork, and continuous learning. Join us in delivering top-tier IT support that drives success across our organization!

Pay:

$24.00 - $26.00 per hour Expected hours: 40.0 per week

Work Location:

In person