Help Desk Consultant (2 Openings) Information Consulting Services of Delaware Valley Benicia, CA Job Details Temp-to-hire 4 hours ago Qualifications Desktop computer repair Hardware maintenance Mid-level Incident Escalation Printer (troubleshooting support) Cloud service support Desktop (troubleshooting support) Office equipment installation Hardware configuration Azure AD Customer support ticket management Technical customer support for office equipment macOS Desktop administration Escalation handling Peripheral hardware support Intune Active Directory management Ticketing system technical support Full Job Description Help Desk Consultant (2 Openings)

Location:

Onsite in

Benicia, CA Start Date:

October 1, 2026

Contract Duration:

Through January 15, 2027, with potential for extension or conversion to full-time employment

Schedule:

Six days per week; see shifts below Responsibilities Provide onsite help desk support during the go-live and subsequent operations. Set up, configure, and troubleshoot computers, handheld scanners, and label printers. Resolve user issues involving Microsoft 365, Entra ID, Intune, and Active Directory. Record, track, and resolve requests in a ticketing system. Escalate complex issues and work with other IT teams to restore service quickly. Qualifications Experience in a Level 2 help desk or desktop support role; Level 2 experience preferred. Hands-on experience configuring and troubleshooting hardware, especially handheld scanners and label printers. Working knowledge of Microsoft 365, Entra ID, Intune, and Active Directory. Experience using a ticketing system. Mac support experience is a plus. Ability to work onsite in Benicia on one of the six-day schedules below. Available Shifts  Opening Schedule Technician 1 Monday-Friday, 7:00 AM-3:30 PM; Saturday, 5:00 AM-1:30 PM Technician 2 Sunday, 5:00 AM-1:30 PM; Monday-Friday, 2:30 PM-11:00 PM