Service Desk Analyst in Brisbane, CA. for 6+ months contract to possible hire. This Jobot Consulting Job is hosted by: Robert Reyes Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary:

$21 - $30 per hour A bit about us: Prestige Hospital System Placed #1 in both California in a broad assessment of excellence in hospital-based patient care. Why join us? Competitive Salary$$ Stellar Benefits (Medical, Dental Vision, Life Insurance) Flexible Schedule Job Stability Career growth The position offers a competitive salary If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you.

Job Details Job Details:

As a Consulting Service Desk Analyst in the Healthcare industry, you will be a vital part of our IT support team, providing top-notch desktop support to end-users. This is a mid-level position, and you will be handling complex support calls where your judgment will be imperative in problem resolution. You will be responsible for maintaining secure and confidential information, and you must be familiar with specific IT policies and Medical Center regulations.

Responsibilities:

Your primary role will be to balance technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. You will work to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB). You will communicate technical concepts effectively in both written and oral forms. You will apply advanced technical knowledge as well as application access to resolve application problems. You will act as a mentor to junior-level staff and be called upon to act in a Level II capacity to handle more complex internal escalations. You will take an ownership role in helping to ensure that team service levels are met. Flexibility with scheduling is a must, as you will be required to work nights, weekends, and with on-call rotations.

Qualifications:

To qualify for this position, you must have a minimum of 5+ years of experience in IT support roles, with a preference for those with contact center experience and customer support expertise. Experience in a health setting support is a plus. You should be familiar with Microsoft Windows, Microsoft Office, and Mac OSX support. Network troubleshooting and general software troubleshooting skills are also required. You must have excellent written and oral communication skills. Certificates in COMPTIA, Citrix, and Windows 10 are required for this position. This is an exciting opportunity to join a dynamic team in the healthcare industry, where you can apply your technical skills and customer service expertise to make a real difference. We look forward to receiving your application. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy