Information Technology Help Desk Technician at Zenitech Computer Solutions Information Technology Help Desk Technician at Zenitech Computer Solutions in Canyon, California Posted in about 23 hours ago.

Type:

full-time

Job Description:

Location :

Oakland, CA Employment Type :

Full-time Schedule:

Monday-Friday, 08:00-17:00

Company :

ZenitechCS About ZenitechCS ZenitechCS is dedicated to launching new products and expanding into new markets, building on our proven foundation of excellence. For more than 16 years, ZenitechCS has delivered reliable IT solutions to clients across California, USA. Through Twin Signal, we're extending that legacy with focused AI-first innovation and market expansion. ZenitechCS

• Labor Union Focused Managed IT Services https://www.zenitechcs.com/en Twin Signal
• Future-Forward, AI-Native, Technical Services https://www.

twinsignal.com/en/home Our capabilities span end-to-end technology services, including IT Service Management, Software Development, Database Administration, Information Security, Offensive Security, Physical Security Management, Business Intelligence, Computer Networking, and Systems Administration. Role Description This is a full-time on-site role for an Information Technology Help Desk Technician at ZenitechCS in Oakland, CA. The position will be responsible for providing technical support and troubleshooting assistance to users. They will also offer desktop computer support and deliver excellent customer service. Requirements

• A CompTIA A+ certification if the applicant does not hold a degree in Computer Science.
• Ability to diagnose and resolve common hardware, software, account-access, printer, and connectivity issues.
• Basic knowledge of Windows desktop environments, Microsoft 365, endpoint devices, and remote support practices.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN concepts.
• Ability to use ticketing systems and clearly document support requests, troubleshooting steps, and resolutions.
• Ability to follow established procedures, comply with company security policies, and escalate issues appropriately.
• Availability to work full-time on-site in Oakland, California, Monday through Friday from 8:00 AM to 5:00 PM. Qualifications
• An associate's or bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Prior experience in an IT help desk, desktop support, customer support, or technical support role is preferred.
• Additional professional certifications, such as CompTIA Network+ or Microsoft 365 certifications, are a plus.
• Strong problem-solving, written communication, and verbal communication skills.
• Ability to explain technical information clearly to non-technical users.
• Positive, patient, empathetic, and service-oriented approach to assisting users.
• Ability to manage multiple support requests while maintaining accuracy and professionalism.
• Ability to work effectively both independently and as part of a team.
• Commitment to continuing education and professional development. Benefits

• End of Year Bonus:

  As performance and company metrics permit.

• Health Insurance:

  Health insurance will be provided to all eligible staff.

• Dental Insurance:

  Dental insurance will be provided to all eligible staff.

• Vision Insurance:

  Vision insurance will be provided to all eligible staff.

• Vision Insurance:

  401K with 3% match, then match 50% on next 2%.

• Paid Time Off:

  We offer a base of 18 days of paid time off in addition to ~12 holidays. Additional time off can be requested as needed.

•

Professional Growth:

Opportunity to gain exposure to a broad range of IT service delivery, operations, systems administration, and cybersecurity environments.