Part-Time Help Desk Tech

Part-Time Help Desk Tech at Thomson Instrument Company Part-Time Help Desk Tech at Thomson Instrument Company in Carlsbad, California Posted in 42 minutes ago.

Type:

part-time

Job Description:

Required Skills & Experience Qualifications

• Associate's degree in Information Systems or related field (or equivalent experience); May apply if you are a current student pursuing your degree.
• 0-3 years of experience in ERP systems, IT support.
• Experience with any ERP system is a plus (not required) Skills & Competencies
• Good problem-solving and troubleshooting ability
• Excellent attention to detail and data accuracy
• Good communication skills (ability to work with non-technical users)
• Comfortable learning new systems and technologies
• Basic knowledge of Microsoft Excel (filters, formulas, data organization)
• Basic knowledge of Windows OS, Microsoft 365, and common business applications
• Ability to manage multiple tasks and prioritize effectively
• Basic networking knowledge (Wi-Fi, VPN, printers) Nice to Have Skills & Experience Preferred (Nice-to-Have)
• Exposure to Acumatica or other cloud ERP platforms
• Familiarity with manufacturing or distribution environments
• Basic understanding of business processes a plus (inventory, accounting, manufacturing, or order management preferred)
• Experience with ticketing systems or IT support tools
• Exposure to helpdesk or technical support environment Job Description We are seeking a detail-oriented Junior ERP System Administrator / IT Helpdesk Support to assist with day-to-day ERP operations and provide basic IT helpdesk support.

You will help support our ERP system, Acumatica, while also helping resolve common technical issues for end users. This role is ideal for someone looking to gain hands-on experience in both business systems and IT support within a growing organization. Key Responsibilities

• Provide first-level support for ERP users (troubleshooting issues, answering questions)
• Assist with data entry, data cleanup, and data validation across modules
• Support daily operational tasks such as order processing, inventory updates, and reporting
• Document processes, workflows, and system procedures
• Assist in testing system changes, updates, and new features
• Collaborate with departments (Customer Service, Inventory, manufacturing, sales) to resolve system-related issues
• Provide basic technical support for end users
• Set up and configure user workstations, printers, and peripherals
• Troubleshoot common hardware, software, and connectivity issues
• Monitor incoming support tickets and escalate issues when needed

Compensation:

$25/hour to $28/hour