A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Information & Technology Associate Boiling Point Group - 2.6 City of Industry, CA Job Details Full-time $25 - $30 an hour 3 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Computer operation Operating systems High school diploma or GED Computer hardware Productivity software IT department experience Full Job Description Boiling Point is a growing Taiwanese Hot Soup specialty restaurant with locations in the US, Canada, and China. At Boiling Point, we have a mission to bring great food to a wide audience. We believe in ensuring that every customer receives the best quality food and the most authentic Taiwanese food dining experience possible. We are looking to expand and are in need of candidates with a positive, motivated attitude that would love to grow with the company. We would love for you to join us and be part of the Boiling Point family!
Purpose/Summary:
To provide day-to-day technical support to the Company's restaurants, corporate office, and employees. The IT Associate will serve as a first point of contact for IT-related issues, assisting with ticket management, Point of Sale (POS) support, software troubleshooting, hardware troubleshooting, and other technical support needs.
Duties/Responsibilities:
Responsible for providing technical support and assistance to Company employees and restaurant locations, including, but not limited to: Review, prioritize, assign, and respond to incoming IT support tickets Troubleshoot and resolve issues within the scope of the position Maintain accurate notes and documentation for completed tickets Provide technical support for the Company's Point of Sale (POS) systems,
NCR Aloha:
Troubleshoot basic POS hardware and software issues Troubleshoot login, access, connectivity, and application-related problems Assist with software installation, updates, and basic configuration as directed Provide hardware support and troubleshooting, including: Computers, laptops, monitors, printers, scanners and other peripherals Basic troubleshooting, installation, configuration, and replacement of IT equipment Assist with the setup and deployment of new computers and equipment Maintain an organized inventory of IT equipment Assist with store related hardware (POS terminals, credit card readers, order monitors, etc) Provide remote and on-site technology setup, including computers, software, accounts, and other equipment. Assist with troubleshooting network and connectivity issues Maintain documentation of common technical issues Provide technical support to end-users, resolving IT-related issues. Develop or recommend, and/or present necessary company-wide computer safety trainings and best practices to enhance computer literacy among the organization's employees.
Minimum Qualifications:
1 - 2 years of experience working in Information Technology, or related field. Basic knowledge of computer hardware, software, and operating systems. Knowledge of Point of Sale (POS) systems is a plus. Friendly attitude with excellent customer service skills. Able to multitask and work in a team environment. Must be proficient in computer knowledge including MS Office Suite products. Bilingual Chinese (able to read/write/speak Mandarin Chinese) is a plus. All candidates are subject to a background check and employment verification process.
Physical demands:
Ability to continuously stand or walk. Ability to bend and lift occasionally. Ability to lift up to 25 pounds occasionally.
Work environment:
Work will be conducted in an office environment. May occasionally walk on slippery surfaces. The noise level in the work environment is occasionally loud. We've come a long way since we opened our first location in 2004. But our goal still remains the same: to bring an authentic Taiwanese dining experience to a wider audience. We're always looking for people who share our passion for great food and good times. Expand your horizons and gain valuable skills as a part of one of the fastest growing companies in North America!
Pay:
$25.00 - $30.00 / hour
Benefits:
Paid time off Health insurance Dental insurance Vision insurance Life insurance Employee discount
Job Type:
fulltime
Schedule:
8 hour shift Monday to Friday Weekend availability
Education:
High school degree Work location: On-site BPGHQ - Corporate Office. 13668 Valley Blvd, City of Industry, CA, 91746
