IT Help Desk AppleOne - 3.8 Costa Mesa, CA Job Details Temporary $30 - $35 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Paid sick time Qualifications Customer communication Microsoft Access Server troubleshooting AI tools proficiency Maintenance Mid-level Incident Escalation SQL Internal employee customer service Desktop (troubleshooting support) Customer support ticket management Customer issue escalation Desktop administration Cross-functional communication Ticketing system technical support Full Job Description Job Summary We are seeking an experienced IT Help Desk professional for a full-time contract opportunity in Costa Mesa, CA. This role is ideal for a hands-on technical support specialist with strong help desk ticket management experience, Microsoft technology knowledge, and the ability to support users, systems, and applications in a professional office environment. This opportunity offers the chance to work in a stable, mission-focused public sector environment where responsive technology support is essential to daily operations. The IT Help Desk role will be part of a collaborative team that values clear communication, dependable service, positive teamwork, and practical problem-solving. Candidates who enjoy helping users, improving support processes, and working with a mix of desktop, server, database, and AI-related tools will be well aligned with this position. Key Responsibilities Manage help desk tickets from intake through resolution, ensuring timely follow-up, documentation, and customer service. Provide technical support for end users, desktop systems, Microsoft technologies, and common business applications. Assist with remote server support, troubleshooting, basic maintenance, and escalation coordination as needed. Support databases and reporting tools, including SQL and MS Access-related troubleshooting. Help evaluate, support, or troubleshoot AI tools and applications used within the organization. Communicate clearly with users, technical teams, and stakeholders to resolve issues and maintain service continuity. Compensation and Benefits - Pay range: $30 - $35/hour Job type: Temporary.

Schedule:

Full-time, Monday through Friday.

Work arrangement:

In-office Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1006