The Role This role provides day to day technical support to customers by troubleshooting computer, software, network, and other technology related issues. Most support is provided remotely, with occasional onsite assistance when needed. We're looking for someone who is customer focused, comfortable troubleshooting technical issues, and eager to continue learning and developing their IT skills. What You'll Be Doing Serve as a first point of contact for customers needing technical support Respond to support requests by phone, email, chat, and through the ticketing system Troubleshoot common computer, software, email, printing, internet, and network issues Set up user accounts and configure computers, printers, and other equipment Document customer interactions, work performed, and resolutions in the PSA system Prioritize and escalate tickets to the appropriate team member when needed Provide remote and occasional onsite customer support Follow established procedures and security practices Participate in after hours support rotation as needed Perform other related duties as assigned What We're Looking For Strong customer service, communication, and problem solving skills Organized, dependable, and able to prioritize multiple support requests Detail oriented and able to accurately document work and track time Comfortable working in a fast paced environment Team player with a strong desire to learn and develop technical skills Qualifications High school diploma or equivalent; college or technical school preferred 1 to 3 years of help desk, technical support, customer service, or similar experience Working knowledge of Windows, Microsoft Office, Google Workspace, and common desktop applications Basic understanding of computer hardware, networking, TCP/IP, DNS, DHCP, VPNs, and access permissions Considered a Plus Entry level CompTIA certifications Knowledge of VoIP and unified communications Familiarity with MikroTik, SonicWall, Meraki, ConnectWise, RMM, or ScreenConnect Experience configuring managed switches and routers

Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person