Desktop Support Engineer TenisiTech Escondido, CA Job Details Full-time $22 - $25 an hour 9 hours ago Benefits Visa sponsorship Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Customer communication Full Job Description Please note: We cannot provide H1B sponsorship at this time We are seeking a Desktop Support Specialist to join our team! This role provides the main point of contact for the C-Suite and Executives on down to end-users to receive support and maintenance within the organization's desktop computing environment. and includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to workstations, terminals, printers, and scanners) to ensure optimal workstation performance on-site. The person will also troubleshoot problem areas (by telephone, chat, email or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities:

Equipment Support:

Install, upgrade, support, and troubleshoot for printers, computer hardware, and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance with specified warranty requirements Returns defective equipment/parts to maintenance inventory, documents customer repairs maintains, and restocks assigned parts inventory to ensure proper spare parts levels Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software Use tools and methodologies to load, copy and customize operating system configurations for deployment When the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral equipment the Service Desk/Desktop Support Technician will escalate the issue/problem to the proper tier support team member Responsible for tracking hardware and software inventory

Application Support:

Install, upgrade, support, and troubleshoot Mac OS, Windows 10 and Microsoft Office 365, and any other authorized desktop applications Email account administration, i.e., account creation, management, and distribution lists in Google GSuite, Microsoft 365 User account administration, i.e., account creation, management and password resets Familiarize end-users with basic software, hardware, and peripheral device operation Works with vendor support contacts to resolve technical issues within the desktop environment

System Maintenance:

Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment

Qualifications:

1-3 years previous experience in IT working with C-Suite and Executives Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Great spoken and written communication skills Please note: We cannot provide H1B sponsorship at this time

About TenisiTech:

TenisiTech's mission is to protect our clients by solving hard and complicated problems. We focus on delivering service, security and productivity by simplifying and modernizing IT environments. We take the responsibility of managing our clients' IT environment seriously and in so doing: Create non-transactional relationships with our clients and our employees to strengthen the partnership. Provide expert level enterprise IT leaders to build and manage our execution of the strategy, including building processes and procedures that comply with applicable regulatory requirements. Hire passionate IT people who want to execute modern strategies and support our clients' staff.

Our company values:

Transparent Collaborative & Communicative Curious Resourceful & Driven Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Executive Support:

2 years (Required) Ability to

Commute:

Escondido, CA 92025 (Required)

Work Location:

In person