Desktop Support Technician Noblesoft Technologies Inc

• 4.8 Fairfield, CA Job Details Contract $23
• $25 an hour 1 hour ago Qualifications Desktop computer repair Knowledge management Smartphone (troubleshooting support) IT user and group management GPO Laptop (troubleshooting support) Hardware maintenance Printer (troubleshooting support) Microsoft System Center Productivity software support Computer hardware Desktop (troubleshooting support) Computer management Remote access software Customer support ticket management Technical customer support for office equipment Customer service knowledge base macOS ServiceNow Productivity software Desktop administration Hardware diagnostics Peripheral hardware support Ticketing system technical support Mobile devices Full Job Description Job Requirement•

Relevant Experience :

3 Years minimum

Certification :

A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support :

PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video)

Tools :

Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System :

ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Job Description

• Provide desktop and end-user IT support for desktops, laptops, tablets, mobile devices, printers, and video conferencing equipment.
• Troubleshoot hardware, software, Windows OS, Microsoft Office/O365, network connectivity, and remote access issues.
• Perform IMACD activities (Install, Move, Add, Change, Dispose), equipment setup, deployment, and asset inventory management.
• Perform Windows imaging/reimaging using SCCM, Ghost, or similar tools.
• Support Active Directory, Group Policy (GPO), ServiceNow ticketing, and software installation.
• Maintain technical documentation, update tickets, and ensure timely issue resolution with excellent customer service.

Required Skills:

• experience in desktop support, hardware troubleshooting, Windows OS, and IMACD activities.
• Knowledge of ServiceNow, SCCM, Active Directory, GPO, and Microsoft Office.
• Excellent communication, troubleshooting, and customer service skills.
• A+ Hardware certification preferred; Microsoft, ITIL, and CCNA certifications are an advantage.

Pay:

$23.00

• $25.

00 per hour Expected hours: 40.0 per week

Work Location:

In person