ASAP Hiring 23-25/H Fairfield, CA metro area

Requirements:

Help Desk experience HS diploma, associates, bachelor in IT all OK Client info etc. discussed on phone screen. Overview As a Help Desk I team member in Fairfield, California, you'll provide responsive IT support that helps users get back to work. You'll troubleshoot computers, software, networks, and mobile devices, document requests, and escalate issues that need additional expertise. This is an ASAP opening.

Your impact:

By resolving technical issues and keeping support tickets organized, you help users stay productive and connected. Duties Respond to user requests through help desk systems; track, update, and manage customer support tickets. Diagnose and resolve common Windows, macOS, and Linux operating system, software, hardware, and desktop support issues. Troubleshoot computer networking problems involving LAN (local area network), TCP/IP (Transmission Control Protocol/Internet Protocol), DNS (Domain Name System), VPN (virtual private network), and firewall access. Support computer and mobile device setup, account access, Active Directory management, and Microsoft Windows Server environments. Record troubleshooting steps, communicate progress clearly, and escalate complex issues to the appropriate IT support team. #aj1

Pay:

$23.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person