Help Desk Specialist Phoenix Business Consulting

• 4.7 Fairfield, CA Job Details Temporary | Contract $25
• $30 an hour 1 hour ago Qualifications Customer communication Computer Science Interpersonal skills Equipment troubleshooting Computer hardware Desktop administration Associate's degree Full Job Description Job title
• Help Desk Support I

• IT Support Location:

  Fairfield, CA 94534 Pay Rate
• $25 to $30

Contract Duration:

Approximately 4-6 weeks, depending on project volume and operational needs

Schedule:

Night Shift:

1AM-9:30AM; 4AM-12:30

PM Hours:

40 hours per week, 8 hours per day, 5 days per week

Expected Start Date:

December 7, 2026

Openings:

6 Job Summary We are seeking a customer-focused Help Desk Support I professional to provide technical support to end users in a healthcare environment. The ideal candidate will have experience troubleshooting IT issues, managing service tickets, providing remote assistance, and escalating technical problems to the appropriate support teams. Epic experience is required as a listed skill for this position, while Epic go-live experience is preferred. Key Responsibilities Answer incoming help desk calls and respond to user requests professionally. Create, document, and manage incident tickets in the incident management system. Troubleshoot and resolve basic hardware, software, desktop, and network-related issues remotely when possible. Monitor help desk emails, voicemail, and self-service requests. Escalate unresolved issues to the appropriate IT support teams and follow up until resolution. Maintain accurate user contact information, ticket details, and resolution notes. Update and maintain the IT knowledge base as needed. Monitor systems, applications, networks, and computer room equipment for errors or potential issues. Assist with hardware and software installations, upgrades, testing, and basic maintenance. Perform occasional hands-on support, including printer troubleshooting, equipment reconnection, and basic workstation maintenance. Deliver excellent customer service and maintain a professional, empathetic approach when assisting users. Required Qualifications Help Desk or IT Technical Support experience. Epic experience. Strong troubleshooting, analytical, and problem-solving skills. Excellent verbal and written communication skills. Strong customer service skills and the ability to assist users with varying levels of technical knowledge. Ability to prioritize multiple requests and work efficiently in a fast-paced healthcare environment. Ability to work the scheduled swing shift. Preferred Qualifications Experience with incident management or ticketing systems. Experience supporting desktop computers, software applications, printers, and network-connected devices. Previous IT support experience in a healthcare environment. Education Requirements Applicants must meet one of the following requirements: Associate degree in Computer Science Four years of equivalent work experience Additional Information This is a short-term contract opportunity with an anticipated duration of approximately 4-6 weeks. The assignment duration may vary based on project volume and operational needs.

Pay:

$25.00

• $30.

00 per hour Expected hours: 40.0 per week Application Question(s): Are you available to work onsite in Fairfield, CA? Are you available to work the swing shift from 4:30 PM to 1:00 AM, 4AM-12:30PM five days per week? Are you available to start on December 7, 2026, for an approximately 4-6 week contract? Do you have previous Help Desk or IT Technical Support experience? Do you have an Associate's degree in Computer Science? Are you 100% committed to this position if selected?

Work Location:

In person