Job Title:

Seasonal Helpdesk Support Specialist (Epic Go-Live)

Location:

Onsite

• Fairfield, CA 94534

Job Type:

Contract (Temporary)

Contract Duration:

Starts 12/07/2026

• Approximately 4 to 6 weeks (dependent on project volume and operational needs)

Pay Rate:

$23.00

• $25.

hr

Shift Options:

Multiple shifts are available to support this critical Go-Live event . Please indicate your shift preference when applying:

Night Shifts:

1:00 AM

• 9:30 AM | 4:00 AM
• 12:30

PM Day Shifts:

7:00 AM

• 3:30 PM | 8:00 AM
• 4:30 PM | 10:00 AM
• 6:30

PM Swing Shift:

4:30 PM

• 1:00 AM Required Qualifications Education & Experience (Either option):

Option A:

Associate's or Bachelor's Degree in Computer Science combined with strong customer service and analytical skills.

Option B:

High School Diploma / GED + 4+ years of hands-on Helpdesk / Technical Support experience. Preferred Qualifications Prior Epic Go-Live or Healthcare IT experience strongly preferred. Position Overview We are seeking dedicated and detail-oriented Helpdesk Support Specialists to join our team for an exciting Epic Go-Live deployment in Fairfield, CA. Working under the supervision of the Business Operations Manager, you will serve as the first point of contact for end-users across the healthcare organization. Your primary focus will be triaging, logging, and resolving technical inquiries to ensure system availability, data integrity, and smooth operations during this crucial EHR rollout.

Key Responsibilities Call & Ticket Management:

Answer incoming helpdesk calls and queue emails in real time. Accurately document, classify, and log detailed problem descriptions into the Incident Management system.

Technical Support & Triage:

Analyze, troubleshoot, and remotely resolve end-user technical inquiries. Assign appropriate urgency, due dates, and route complex issues to senior IT staff or vendors as required.

Epic Go-Live Support:

Assist clinicians and staff with navigation, login, and application issues related to the Epic Go-Live implementation.

Customer Service & Escalation:

Monitor helpdesk email queues and voicemails hourly. Follow up with end-users to confirm resolution and maintain high levels of customer satisfaction. #AJ1

Pay:

From $23.00 per hour Application Question(s): Multiple shifts are available, please indicate your shift preference? (or open to all) ?

Night Shifts:

1:00 AM

• 9:30 AM | 4:00 AM
• 12:30

PM Day Shifts:

7:00 AM

• 3:30 PM | 8:00 AM
• 4:30 PM | 10:00 AM
• 6:30

PM Swing Shift:

4:30 PM

• 1:00 AM Which applies to you?

(Either option A or B):

Option A:

Associate's or Bachelor's Degree in Computer Science combined with strong customer service and analytical skills.

Option B:

High School Diploma / GED + 4+ years of hands-on Helpdesk / Technical Support experience. Comfortable starting a seasonal short term contract on Dec 7th that can run 4-6 weeks, depending on project volume and operational needs. Yes or No? Are you able to work on a W2 without sponsorship? (1099/CTC/3rd Party is not supported at this time)

Experience:

Epic Go-Live or Healthcare IT :

1 year (Preferred)

Work Location:

In person