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M
Mindlance
Support Technician
Entry-Level JobVerifiedNo experience needed
Review key factors to help you decide if the role fits your goals.
Entry-Level Job
Verified
No experience needed
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Job Description
Support Technician#26-24856
$25 per hour
Folsom, CA
Hybrid Job Description
JOB DESCRIPTION
As part of the CLIENT Biometric Systems Hosted Services Support Center the selected candidate will have responsibilities including Phone Support receiving Customer and Biometric personnel support calls.
Managing Customer and Biometric personnel support calls including
Logging and support through trouble shooting or advising.
Logging and escalating or routing call as required.
Provide case status updates to Customer and Biometric personnel.
Perform the installation, repair and preventative maintenance of computer and related systems.
Assist in determining software to meet user requirements.
Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.
Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems.
Provide Data Center support including
Daily monitoring / checks.
Logging of noted issues.
Troubleshoot or assist in troubleshooting of data center related issues.
The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including
Support Center Team members,
Biometrics division engineering staff,
Sales and marketing
Management and Administrative.
MANDATORY SKILLS
- Knowledge on IT support center, process is required.
- Knowledge on software releases and deployment process required.
- Windows, Linux desktops and server trouble shooting.
- Cloud and DB - some work experience or understanding of technical aspects.
- Good communication (verbal & written)
- Customer facing/serving attitude
DESIRED SKILLS
- Knowledge on Kubernetes, pods, system alerts and logs preferred.
- Knowledge on azure and MFA is preferred.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans
Benefits
- Dental Insurance