Labware LIMS Analyst Westbourne IT Global Services - 3.8 Foster City, CA Job Details Full-time $125,000 a year 14 hours ago Qualifications Data integrity assurance Defect resolution root cause analysis Technical documentation Incident report management IT service management Incident management software Software implementation Equipment troubleshooting GMP Data integrity and documentation Pharmaceutical company experience Incident management operations support Incident Investigation Problem management Application Maintenance Technical writing experience within technology Peripheral hardware support Ticketing system technical support Failure analysis Full Job Description We are looking for an experienced LabWare LIMS / Laboratory IT Systems Analyst to support laboratory applications, systems, and associated IT equipment within a regulated pharmaceutical or biotechnology environment. The ideal candidate will have a strong combination of laboratory systems knowledge and IT/Application Support experience , with hands-on exposure to LabWare LIMS and GxP-regulated environments. Key Responsibilities Provide day-to-day support for LabWare LIMS and other laboratory IT applications. Troubleshoot LIMS issues, system errors, user access problems, interfaces, and laboratory workflows. Support laboratory instruments and associated IT equipment, including instrument-to-LIMS connectivity. Investigate incidents and service requests and perform root cause analysis . Work with laboratory users, Quality, IT, vendors, and other stakeholders to resolve technical issues. Support configuration, testing, UAT , system upgrades, enhancements, and change requests. Maintain system documentation, SOPs, incident records, and audit trails. Support GxP, GMP, CSV and Data Integrity requirements. Assist with user account management, access controls, and system administration. Ensure laboratory systems remain compliant, reliable, secure, and audit-ready. Provide user training and technical guidance when required. Manage incidents and requests through tools such as ServiceNow or Jira while meeting agreed SLAs. Required Experience Hands-on experience supporting or administering LabWare LIMS . Experience working with laboratory IT systems, applications, or laboratory equipment . Previous experience within a pharmaceutical, biotechnology, life sciences, or regulated laboratory environment . Good understanding of GxP/cGMP, Computer System Validation (CSV), Data Integrity and change-control processes . Strong IT/Application Support and troubleshooting experience. Experience supporting LIMS integrations, interfaces, laboratory instruments, printers, scanners, or related peripherals. Experience with incident management, RCA, testing and technical documentation. Strong communication skills and ability to work closely with laboratory and technical teams. Desirable Skills Experience with additional laboratory platforms such as OpenLab, Empower, STARLIMS, SmartLab or similar systems . Knowledge of SQL and databases. Active Directory/user-access management experience. Experience with ServiceNow, Jira or similar ITSM tools. Experience supporting laboratory system upgrades, validation activities and implementation projects. Ideal Candidate We are particularly interested in candidates who can demonstrate both laboratory/pharmaceutical experience and strong IT systems support experience , rather than purely laboratory or purely general IT backgrounds.