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Heat and Control, Inc.

IT Help Desk I

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 6 weeks ago

Location: Hayward, CA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

Career Insights for Technical Support Engineer / Analyst

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Based on California data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$62,939 / year median in California

-8% projected decline

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Job Description

LOCATION

Hayward, CA (Onsite) Job Duties and Responsibilities Provide technical support by phone, email, and in person. Diagnose and resolve technical hardware and software issues. Troubleshoot and diagnose remote users' connectivity issues involving VPN, email, and internet. Configure and deploy new computer systems, including user profile setup. Administer mobile devices and provide user training. Conduct new employee onboarding, including workstation setup and account access verification. Provide printer support, install and update printer drivers. Required Education and Experience Experience with software installation and workstation support. Knowledge of Windows 11, including setup, configuration, and troubleshooting. Good verbal and written communication skills. Experience with computer imaging and user profile setup. Ability to travel up to 5% as required. Excellent salary and benefits, including medical, dental, vision, life insurance, 401K with company match, paid holidays, your birthday, PTO and sick and vacation! Heat and Control is an EOE/AA employer committed to workforce diversity. attach your resume in an email with the job title in the subject line to employment@heatandcontrol.com