We are a hospitality company looking to grow our IT department. Candidates with Full Service hospitality experience preferred (Opera PMS, Lightspeed PMS, Agilysys Infogenesis, Simphony POS. The Information Technology Support Specialist's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Ideal candidate must be self motivated to resolve any issues that arise and be able to think outside of the box.

Essential Functions:

Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Support guest calls for Internet Connections and any IT related request as needed. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Configuring network printers and deployment Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet and available resources to aid in problem resolution. Install anti-virus software. Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Mobile Devices troubleshooting and support. Provide support as needed to owners at the corporate office

Qualifications:

Bachelor's Degree in Computer Science or related degree preferred. Knowledge of PMS/POS systems 2 years of previous Hotel Technology Experience preferred. Familiarization with VMware virtualization; VDI experience preferred.

Licenses/Certifications:

CHTP, A+, MCP, MCSE/MCSA, Network+ or related certifications preferred.

Physical Requirements:

Must be able to exert well-paced ability to maneuver around the hotel. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment. We offer competitive compensation packages, including benefits such as health insurance, life insurance and dental insurance. Join our dynamic team and contribute to the success of our organization. Please submit your resume along with a cover letter detailing your relevant experience in IT support. Only qualified candidates will be contacted for an interview.

Job Type:

Full-time Pay:

$19.65 - $23.67 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee discount Health insurance Life insurance

Experience:

Customer service: 2 years (Required) Shift availability: Day Shift (Preferred) Overnight Shift (Preferred) Night Shift (Preferred)

Work Location:

In person