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AA
AIS (Alpha Integrated Solutions)
Systems Security Technician
Career Insights for Systems Support Specialist
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Based on California data
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What they do
A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
$74,021 / year median in California
+0% projected growth
Job Description
Systems Security Technician AIS (Alpha Integrated Solutions) Livermore, CA Job Details Full-time $80,000 - $95,000 a year 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Knowledge management Network troubleshooting Technical support experience Managing clients in a customer support role Video surveillance IP networking Physical security system troubleshooting Training & development Client interaction via phone calls Full Job Description Job Summary Alpha Integrated Solutions (AIS) is seeking a highly motivated and technically skilled Alpha Vision Support Technician to join our growing team. This role is responsible for providing exceptional customer support, technical troubleshooting, system configuration, user training, and ongoing assistance for Alpha Vision deployments across commercial, education, healthcare, retail, government, and law enforcement environments. The ideal candidate will have experience supporting video management systems, IP cameras, networking technologies, cloud-based applications, and AI-powered security platforms. This individual will serve as a key customer-facing resource, ensuring clients receive timely support and maximize the value of their Alpha Vision investment. Responsibilities Customer Support & Troubleshooting Provide remote and phone support for Alpha Vision software and integrated systems. Customer Training & Success Conduct customer onboarding and training sessions. Train users on Alpha Vision features, functionality, and best practices. Assist customers with platform adoption and workflow optimization. Develop and maintain training materials, guides, and knowledge base content. Support customer success initiatives and follow-up activities. System Configuration & Administration Configure users, permissions, and system settings. Assist with camera integrations and device onboarding. Configure AI analytics, alert rules, and automated workflows. Support integrations with video management systems, access control systems, LPR solutions, and third-party platforms. Validate system performance following installations and upgrades. Diagnose and resolve software, camera, network, and connectivity issues. Troubleshoot AI analytics, alerts, notifications, and event workflows. Manage support tickets and ensure timely resolution of customer issues. Escalate complex issues to engineering and development teams when necessary.