Service Desk Tech

Job Description Insight Global is looking for a Technology Support Technician for one of their clients sitting onsite in Los Angeles, CA. This resource will be responsible for addressing all technology support, service, and hardware procurement needs on site and with remote users. They will also resolve in-person priority technology issues with a strong focus on world class customer service. In addition, will aid in the adoption of new technology by planning, and executing strategic promotional events. Key Responsibilities

• Plan, prioritize, and execute daily support activities to meet service expectations
• Manage walk-up requests, ensuring all issues are properly documented and tracked in the ticketing system
• Troubleshoot and resolve incidents using critical thinking; escalate when necessary and share knowledge across teams
• Deliver and support end-user training on systems, policies, and procedures
• Monitor and manage ticket queue (ServiceNow), ensuring timely updates and high-quality service delivery
• Maintain and follow standard operating procedures (SOPs) and internal policies
• Effectively balance multiple projects and competing priorities in a fast-paced environment
• Anticipate and respond to customer and leadership needs with professionalism and urgency
• Foster positive, collaborative communication with team members and end users We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 2+ years of IT Support experience (Help Desk, Desktop Support, Genius Bar, or Executive Support) in a fast-paced environment
• Strong troubleshooting skills with the ability to assess issues, prioritize effectively, and escalate when needed
• Experience supporting enterprise applications, including Cloud/SaaS platforms and Single Sign-On (SSO)
• Proficiency in both Windows and Apple environments (MacOS, iOS devices, laptops, and mobile support)
• Excellent customer service and communication skills, with a proven ability to support end users in-person and remotely
• Familiarity with ticketing systems (ServiceNow preferred) and standard IT support processes