Service Desk Technician Level 1

Service Desk Technician Level 1 Crimson

IT - 4.7

Los Angeles, CA Job Details Full-time $55,000 - $70,000 a year 14 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Tools provided Qualifications Google Workspace Windows Microsoft Office Attention to detail Customer relationship management (CRM) systems (technically supported) DNS IP networking

Full Job Description Role Summary:

The Level 1 Help Desk Technician focuses primarily on executing onboarding and offboarding procedures for clients, while also assisting with general technical support tasks or client site visits as assigned. This role requires strong attention to detail, excellent communication, and a commitment to client satisfaction.

About Us:

Our main HQ is located in Downtown Los Angeles. Like with any IT-related position, there may occasionally be after-hours or weekend work, but we strive to keep this to a minimum.

Position Responsibilities:

Perform and document client onboarding/offboarding procedures: Creating/removing accounts (e.g., Microsoft 365, Google Workspace) Setting up and recovering user workstations and devices Ensuring permissions, email forwarding, MFA, and access controls are correctly configured or removed Coordinating hardware shipping and retrieval Accurately complete daily time entry (minimum 8 hours) Assist senior engineers on projects and escalated tasks Respond to and resolve technical service requests, primarily related to user setup and account management Install, configure, and troubleshoot the Microsoft Office Suite Manage user and group administration tasks Follow through and own assigned tasks to completion Maintain high-quality, detailed work in ticketing systems and documentation Provide clear communication and excellent customer service to all users Adapt quickly to new technologies and processes Identify and escalate issues requiring higher-level technical intervention

Knowledge, Skills, and Abilities:

Experience with Windows desktop operating systems Familiarity with DNS, TCP/IP, and basic network troubleshooting Experience with Microsoft 365 and user lifecycle management Ability to explain technical concepts in plain language Organized, process-driven, and attentive to detail

Credentials and Experience:

Reliable, consistent, and coachable technician who follows direction Demonstrated ability to deliver smooth onboarding/offboarding experiences Track record of positive client feedback

Our Core Philosophy:

Clients come first. We are extremely client satisfaction focused, and delivering exceptional support—especially during key user transitions—is mandatory.

Pay:

$55k - 70k per year

Benefits:

Competitive salary and performance bonuses Health, dental, and vision insurance 401(k) package Paid time off and holidays Complimentary uniforms Tools provided for the role Training & development

Job Type:

Full-time Schedule:

8 hour shift Day shift Monday to

Friday Job Type:

Full-time Pay:

$55,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Vision insurance

Location:

Los Angeles, CA 90071 (Required) Ability to

Commute:

Los Angeles, CA 90071 (Required)

Work Location:

In person