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Tier 2 Mac Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on California data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$62,939 / year median in California
-8% projected decline
Job Description
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Mac Support Specialist candidate. This is a full-time onsite position based in the Menlo Park, CA.
Roles and Responsibilities
Provide hardware and software support for Windows and Mac desktops and laptops
Configure, test and install printers, scanners, network copier/printers
Use computer images to install and configure laptops and PCs
Ensure latest approved BIOS and patches are applied to PCs and laptops
Support users with file shares and permissions issues
Track, log and report each service request
Additional duties as assigned
Requirements
2-4 years related experience
6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
Excellent problem-solving skills
Knowledge of Windows operating systems
Strong experience supporting current iOS and macOS
Working knowledge of Microsoft Office Suite
Excellent documentation, collaborative and communication skills, both written and verbal
The anticipated salary range for this position is $65,000-$73,000 annually. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.
Benefits
Astor & Sanders Corporation (astor-sanders) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. Some of our competitive benefits include
Generous Paid Time Off (PTO) and all Federal Holidays off
Comprehensive Health and Dental Insurance Coverage
Retirement Savings Plan
Pre-Tax Benefit Programs
Wellness and Work-Life Support
Professional Development
Performance and Referral Bonuses
Life and Disability Insurance