INFORMATION TECHNOLOGY SPECIALIST I

The County of Alameda Information Technology Department (ITD) is looking for a Information Technology Specialist to join our team. This is a junior level position in support of our Operations Team. In this role, the incumbent will provide support around Incident Response, Scheduling, Acceptance Testing, and other developing programs.

EXAMPLE OF DUTIES

;

INCLUDING BUT NOT LIMITED TO

1. Works with a wide range of computer information systems; schedules production work and maintains various application databases. 2. Provides process oversight to assure continuous processing integrity of managed systems; receives input data and processes it through various application systems; performs necessary code corrections as instructed; discerns problems and develops possible solutions from system messages; determines the severity of problems and whether they are independently correctable or should be referred to higher level staff. 3. Maintains an accurate record of system errors and other difficulties as dictated by ITD procedures and guidelines; reports malfunctions to immediate supervisor, senior programmers or vendors; determines the cause of disruptions and takes action to maintain continuous processing. May make associated and minor program revisions as instructed by a supervisor or senior programmer. 4. Executes Unit, System and User Acceptance Tests in order to assure proper program and system functioning in preparation for actual production work. 5. Performs a variety of monitoring/diagnostic activities to maintain network and on-line up-time. 6. Performs system and other related equipment installations/de-installations and maintenance. 7. Documents, updates and maintains operation procedures. 8. Provides guidance to lower-level Information Technology Specialists. 9. Completes technical training courses as defined by the department.

SERVICES PROVIDED

1.

Systems monitoring:

Mainframe, Servers, Desktop, Environmentals (Fire Suppression, Access Alarms, Floor Inspections, etc.) 2.

Web Applications support:

Internet and Intranet Services 3.

Enterprise Infrastructure Monitoring:

Networking, Servers, Telephony, Radio and Desktop support 4.

Production Support:

Batch jobs processing (D-series), Schedule service maintenance with vendors, Web Deployments, and System Updates 5.

Printing:

Reports, Checks, Special Output, Quality Assurance 6.

ACGOV Email Support:

User Support and Resolution 7.

Service Desk:

Client Support Services, Password Resets, Remote Desktop Support 8.

Reports:

Turnover Log, Server Log, AC Backup log, Checklist 10.

Documentation:

Policy and Procedures 11.

Warehouse Management:

Inventory Tracking and Paper/Form Stock.

MINIMUM REQUIREMENTS

• The equivalent of six months of full-time experience operating computer equipment and/or supporting computer applications. Or
• Successful completion of a minimum of three semester (or equivalent quarter) units in information technology at an accredited college, university or technical institution such as an Introduction to Information Technology Course or other comparable course or training.

SPECIAL REQUIREMENTS

• 1.

Information Technology Specialists I who successfully complete training at this level will be advanced to the next flexibly staffed level, Information Technology Specialist II, upon successful completion of training. For this reason, it is a job expectation that incumbents successfully complete the ITD Information Technology Specialist I Training Program within six months and it is a requirement that they do so in no more than twelve months. In completing the Training Program, Information Technology Specialists I are expected to learn the duties performed by Information Technology Specialists II and to become capable of performing them under general (as distinguished from close) supervision. 2. The Information Technology Department operates on a 24 hour-per-day, 7 day-per-week, 365 day-per-year basis. In order to provide these services, all Information Technology Department employees may be required to work grave, swing and day shifts, as well as weekends and holidays as necessary. This position does not offer teleworking.

KNOWLEDGE AND SKILLS

Ability to

• Follow written and oral instructions.
• Learn to operate computers and their auxiliary equipment.
• Communicate effectively, both orally and in writing.
• Communicate technical details to programmers, vendors, users and others in an effective and understandable manner in order to achieve timely problem resolution.
• Exercise judgment and initiative in identifying and resolving complex technical problems. Knowledge of
• Modern information technology concepts, methods and procedures.
• Basic knowledge of systems and application development concepts.
• Basic operating methods and uses of various computer information systems, the basic components and materials necessary for processing batch jobs and real-time jobs through enterprise computer systems. Preferred Knowledge of
• Scheduling applications such as D-Series.
• Mainframe software apps MVS and JES.
• Ops Bridge Monitoring Tool
• SiteScope Monitoring Tool
• Print Center utilizing mainframe applications such as JES, MVS, and

ISPF/PDF V3R2M0 PRIMARY OPTION MENU

• Service desk experience with emphasis on customer service
• MS Windows 10, MS Outlook, Office 365
• IBM mainframe Storage platforms.
• Incident reporting tool app Ivanti.

BENEFITS

County Pension Plan, twelve (12) paid holidays a year + initial accrual rate of ten (10) vacation days/yr (increases over time) + four (4) floating holidays/year + accrual of thirteen (13) sick days/year. Medical/ Dental/ Vision/ FSA/ Transportation cafeteria benefit selection options, and much more!

WORK ELIGIBILTY

Qualified candidates who are extended a conditional offer of employment will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification documents upon hire. Alameda County does not anticipate providing sponsorship for employment visa status (e.g. H-1B) and an offer of employment shall not be construed as including said sponsorship presently or in the future. No vendor resumes at this time.

EQUAL OPPORTUNITY EMPLOYER

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business need. Alameda County does not discriminate in employment on the basis of inclusion in protected classes or other non-merit factors as defined under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.

Job Type:

Full-time Pay:

$58,305.00 - $86,053.50 per year

Benefits:

Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Shift availability: Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Oakland, CA 94612 (Required)

Work Location:

In person