Front Desk & Computer Repair Assistant Escape To VR Oceanside, CA Job Details Part-time | Full-time $18

• $20 an hour 16 hours ago Qualifications Computer operation Phone communication Computer literacy Research Attention to detail Document review Full Job Description About the role PC Repair Center is looking for a reliable, organized person to help customers and keep repair work moving through the shop.

This position combines front-desk customer service, repair coordination, basic technical assistance, and daily shop upkeep. Answering phones and following through are essential. You'll work closely with our technicians to make sure customers receive accurate updates, parts are tracked, and work orders don't sit without a clear next step. You don't need to be an advanced repair technician. You do need basic computer knowledge, clear communication, and the judgment to ask for help when needed. Daily responsibilities Customer service

• Answer incoming calls promptly and assist walk-in customers professionally.
• Check devices in and out, document symptoms and customer concerns accurately, and keep contact information current.
• Provide timely repair updates based on technician notes. Confirm information before discussing diagnoses, pricing, or completion dates.
• Follow up on customer approvals, unanswered questions, and devices ready for pickup. Repair coordination
• Review open work orders throughout the day and follow up with technicians on progress and blockers.
• Make sure technicians document their work clearly so accurate information can be relayed to customers.
• Prioritize the oldest work orders that are ready to proceed, and escalate stalled tickets to the owner.
• Research replacement parts, check compatibility and pricing, obtain approval before ordering, and track deliveries.
• Coordinate with technicians so approved repairs move forward promptly when parts arrive.
• Schedule on-site service appointments around customer and technician availability.
• Relay the owner's instructions and follow through on assigned tasks.
• Leave clear end-of-day notes covering completed work, pending items, and the next action needed. Basic technical assistance
• Assist with Windows setup, SSD or hard-drive replacements, and other basic tasks within your training.
• Refer advanced repairs to an experienced technician and all data-recovery requests directly to the owner.
• Handle customer devices carefully and protect customer information. Follow authorization procedures before any work that could erase or alter customer data. Shop organization
• Keep customer areas, counters, windows, and floors clean; vacuum and empty trash as needed.
• Help keep devices, accessories, and parts labeled and organized.
• Follow up with technicians to maintain clean, orderly workbenches. What we're looking for
• Friendly, confident communication over the phone and in person
• Dependability, punctuality, and attention to detail
• Strong organization and consistent follow-through
• Basic computer knowledge and a willingness to learn
• Ability to balance customer service, coordination, technical assistance, and cleaning
• Good judgment about when to ask questions or escalate an issue Customer service, front-desk, or computer support experience is helpful.

Please describe your relevant experience and the computer tasks you're comfortable performing when you apply.

Pay:

$18.00

• $20.00 per hour Expected hours: 30.0
• 40.

0 per week

Work Location:

In person