Desktop Technician Mid Level

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management. Intratek Computer, Inc. is looking for a Desktop Support Specialist to support us in Orange, CA. We offer great benefits and everyone has a stake in our success. Pay Rate DOE, W2 per hour Onsite First shift- Monday through Friday Medical benefits Paid vacation Paid holidays 401K Under general supervision, the Desktop Support Specialist provides friendly, customer-focused technical support to over 500 end users across OCTA. This role focuses on troubleshooting, maintaining, and optimizing desktop systems, software, and peripherals in a Microsoft-based environment.

Key Responsibilities:

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance. Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system. Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory. Perform computer imaging, upgrades, installations, and configuration changes. Assist with audiovisual setup and other technology needs for presentations and meetings. Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance. Coordinate third-party vendor support as needed.

Qualifications:

2-3+ years of Tier 1-2 desktop or help desk experience in a Microsoft environment. Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting. Foundational understanding of Intune, Config Manager, and Active Directory. Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure. Self-motivated, curious, and eager to learn and grow into future IT roles. Team-oriented with a "roll up your sleeves" attitude—no "bare minimum" mentality.

Nice to have:

JAMF experience supporting macOS devices. Must work on-site five days per week.

Education & Certifications:

Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience. Microsoft certifications are a plus.

Interview Process:

On-site interview (typically one and done).

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills