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Robert Half

Help Desk/Desktop Support Analyst

Pay: Not specified

Posted: 3 days ago

Location: Pasadena, CA (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/6/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,740 / year median in California

-12% projected decline

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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment. This contract position focuses on resolving day-to-day hardware, software, and access issues while ensuring employees can work efficiently with minimal disruption. The ideal candidate is comfortable supporting Microsoft Windows systems, managing user accounts, and delivering responsive service through a structured ticketing process.

Responsibilities:

Deliver front-line technical assistance for desktop, laptop, and peripheral issues reported by employees across the site
Diagnose and resolve Microsoft Windows 10 and general Windows operating system problems in a timely manner
Manage user account access, password resets, and directory-related support tasks within Active Directory
Track, update, and close service desk tickets while maintaining clear notes and status communication
Perform routine troubleshooting for software, hardware, printer, and connectivity concerns to restore user productivity
Escalate more complex incidents when needed and coordinate with internal support teams to drive resolution
Set up, configure, and support end-user workstations and related equipment for new or existing staff
Maintain a high-quality support experience by communicating technical solutions in a clear and user-friendly manner