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Robert Half

PC Technician

Career Insights for Help Desk Technician / Analyst

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Based on California data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,740 / year median in California

-12% projected decline

Explore Career

Job Description

We are looking for a PC Technician to support hardware deployment, device setup, and workstation connectivity for a service-focused environment in Pasadena, Texas. This Long-term Contract position is ideal for someone who is comfortable working hands-on with desktops, peripherals, and cabling while ensuring end users have reliable equipment and timely technical support. The role involves working with both Dell and Apple devices, troubleshooting hardware-related issues, and maintaining organized, functional computer workspaces.
Responsibilities:
  • Install, configure, and prepare desktop and laptop hardware for daily business use across the Pasadena, Texas location.
  • Diagnose and resolve issues involving computer components, peripherals, and other associated hardware to minimize user downtime.
  • Set up and organize cabling for workstations, connected devices, and equipment to maintain safe and efficient installations.
  • Provide hands-on support for Dell systems and Apple devices, including initial setup, replacement, and basic hardware troubleshooting.
  • Test newly deployed or repaired equipment to confirm proper performance, connectivity, and readiness for end users.
  • Replace faulty hardware components and coordinate device swaps when equipment no longer meets operational needs.
  • Maintain accurate records of installed equipment, repairs completed, and hardware inventory activity.
  • Support workstation moves, equipment installations, and related technical tasks as business needs change.