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Computer Technician
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on California data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$57,740 / year median in California
-12% projected decline
Job Description
Job Responsibilities:
Work in a warehouse environment sorting, testing, and processing laptops, desktops, servers, and IT equipment. Strong knowledge of Intel CPU generations and laptop hardware/components is required. Ability to identify, inspect, and evaluate laptop components, including memory, SSDs/HDDs, batteries, displays, and motherboards. Experience with networking equipment, including switches, routers, and server hardware, is a strong plus. Familiarity with server assembly, setup, configuration, and hardware testing is preferred. Perform hardware diagnostics, functional testing, inventory management, and quality control. Comfortable lifting and moving computer equipment and working in a fast-paced warehouse environment. This is a hands-on, physical hardware position requiring daily work with IT equipment in our warehouse. This is not a remote software development or IT support position. Candidates must be comfortable performing physical work with computer hardware on-site. Experience in ITAD, computer refurbishment, electronics recycling, or data center hardware is a plus.Compensation:
Hourly pay will be commensurate with experiencePay:
$17.00 - $21.00 per hourWork Location:
In personBenefits
- Dental Insurance