Join Our Growing MSP Team Micro Tech Resources is a fast-growing Managed Service Provider (MSP) serving businesses, schools, and organizations throughout the Bay Area. We are seeking a motivated and customer-focused Level 1 Help Desk Technician to join our team. This role is ideal for someone who enjoys solving technical problems, helping people, and expanding their IT skills in a fast-paced environment. You will work with a variety of technologies and clients while gaining experience in networking, cybersecurity, Microsoft 365, cloud services, and business IT systems. What You'll Do As a Level 1 Help Desk Technician, you will serve as the first point of contact for end-user technical support requests.

• Provide friendly and professional technical support via phone, email, remote tools, and in-person visits.
• Troubleshoot desktop, laptop, printer, software, and network connectivity issues.
• Create, update, and document support tickets thoroughly in our PSA/ticketing system.
• Assist users with Microsoft 365, Outlook, Teams, OneDrive, and other business applications.
• Perform password resets, user account changes, and basic Active Directory administration.
• Configure and deploy new computers, mobile devices, and peripherals.
• Escalate complex issues to senior technicians while ensuring proper documentation.
• Participate in onsite client visits and project work as assigned.
• Track equipment inventory and assist with hardware replacements.
• Follow company cybersecurity policies and best practices.
• Deliver exceptional customer service and maintain strong client relationships. Required Qualifications
• 1+ years of IT support, help desk, customer service, or technical support experience preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Understanding of Windows 10/11, Microsoft 365, basic networking (DNS, DHCP, TCP/IP, Wi-Fi), printers and peripherals, and Active Directory user management.
• Ability to prioritize multiple tasks and work independently.
• Reliable transportation for occasional onsite client visits.
• Valid driver's license and ability to pass a background check. Preferred Qualifications Experience with any of the following is a plus:
• ConnectWise PSA
• ConnectWise Automate or other RMM platforms
• Microsoft Entra ID (Azure AD)
• Sophos, UniFi, or other networking platforms
• VMware or Hyper-V
• Cybersecurity tools and endpoint protection solutions
• Managed Service Provider (MSP) experience What Success Looks Like Within your first 90 days, you will:
• Consistently manage and resolve Tier 1 support requests.
• Accurately document all work performed.
• Meet response and resolution expectations.
• Receive positive feedback from clients and teammates.
• Demonstrate initiative in learning new technologies and procedures. What We Offer
• Competitive salary
• Health benefits
• Paid time off
• Ongoing training and certification opportunities
• Exposure to a wide variety of technologies and industries
• Career growth path into Level 2 and Level 3 engineering roles
• Supportive team culture focused on continuous improvement and customer success About You You are:
• Customer-focused
• Professional and dependable
• Organized and detail-oriented
• Eager to learn and grow
• Comfortable working in a fast-paced environment
• Passionate about technology and helping others

Job Type:

Full-time Pay:

$52,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Application Question(s): Do you have experience with WiFi Network Deployment and Troubleshooting? Are you willing/able to travel to customer's sites?

Experience:

Help desk: 1 year (Required)

Windows:

1 year (Required)

Work Location:

In person