Global Services Tech II - Redlands, CA

Global Services Tech II

• Redlands, CA Ashley Furniture Industries, LLC.
• 3.2 Redlands, CA Job Details $24
• $27 an hour 6 hours ago Benefits Profit sharing Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Vision insurance Paid sick time Qualifications ITIL Foundation Knowledge management Computer science ITIL Certification Computer Science Vendor management Inventory management Associate's degree in computer science IT asset management Technical documentation Equipment installation IT service management Software implementation Equipment troubleshooting Application deployment Information Systems Mid-level Windows Printer (troubleshooting support) Software installation 3 years System maintenance Network cabling Continuous improvement Computer hardware CompTIA Network+ Hardware support Customer support ticket management Vendor relationship management Mobile device management macOS Linux Associate's degree Escalation handling Communication skills CompTIA A+ Time management Full Job Description Global Tech Services•

Tech II Compensation:

$24

• 27 an hour; Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.

Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions. Primary Responsibilities Technical Support Manage IT ticketing system for hardware/software issues Support multi-platform environments (Windows, Apple, Linux) Configure and troubleshoot mobile devices and scanners Install and maintain printer systems (Laser, Thermal, Check, Badge) Network cable installation and maintenance System Management Desktop/laptop/tablet imaging and deployment Software installation and configuration Asset and inventory tracking Network infrastructure support Vendor liaison and coordination Documentation & Process Maintain knowledge base documentation Implement process improvements Follow escalation procedures Monitor warranty periods Track IT assets Required Qualifications Associate degree in Computer Science/Information Systems or equivalent experience 3+ years endpoint technical support experience Certifications CompTIA A+ CompTIA Network+ ITIL Foundation Microsoft 365

Certified:

Endpoint Administrator Associate Apple Certified Support Professional (ACSP) Technical Skills Windows/Mac OS troubleshooting Network infrastructure support Hardware diagnostics Mobile device management Printer system maintenance Professional Skills Strong communication abilities Problem-solving expertise Time management Documentation proficiency Customer service focus Team collaboration Additional Requirements Occasional domestic travel Flexible schedule availability ITIL process knowledge Continuous improvement mindset Multi-project management ability This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.

Benefits:

When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of Washington Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process. Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need.