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Tata Consultancy Services Limited

ServiceNow Administrator

Pay: $180,000–$220,000/yr

Posted: 5 weeks ago

Location: Rosemead, CA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/2/2026

Career Insights for Technical Support Manager / Supervisor

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Based on California data

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What they do

A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.

$75,269 / year median in California

-12% projected decline

Explore Career

Job Description

Must Have Technical/Functional Skills 1. 3- 8 years of experience in ServiceNow Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in ServiceNow Integrated Risk Management / IRM) 2. Experience working in enterprise or managed services environments 3. ServiceNow application and functional support (includes enhancement support). 4. Experience in ServiceNow platform administration/Development & Configuration 5. Strong stakeholder management, facilitation, and communication skills Roles & Responsibilities 6. ServiceNow upgrade activities (approximately once every six months) 7. Remediation of issues identified as part of upgrade activities 8. Resolution of issues in non production environments 9. Code promotion to production following successful testing in non production 10. Support for operational metrics 11. Performance and usage monitoring 12. Maintenance and updates to SOPs and support runbooks 13. Support for

OKTA/IGAM/SSO

configuration in SNOW. For example, there is new AD or new BU on-boarded, we'd need to make some changes in

SNOW. 14.

Possible support for setting up Security Information and Event Management (SIEM) / Splunk Integration. 15. IT support creating new customized groups and mapping this with the user entitlements 16. Maintaining the licenses count and the forecast for future licensing needs 17. Interfacing with ServiceNow and raising tickets for any issues encountered and coordination for resolution and closure. 18. Operational support for any BIE (involving MIM etc.) 19. Admin support to on-board new ServiceNow modules 20. On a monthly basis, the IT support team will pull details from IGAM/AD groups and compare them with users in ServiceNow to ensure accounts remain in sync and are deleted (in SNOW) as needed to free up licenses (e.g., when users change departments or leave SCE). This is due to JIT (AUTHn/Authz) and avoiding the implementation of the IGAM recon process loop. 21. ServiceNow application and functional support (includes enhancement support). 22. in ServiceNow Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in ServiceNow Integrated Risk Management / IRM)

Salary Range:

$180,000 -$220,000 year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1