A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$19.75 - $24.75 / hour Description Are you seeking a career where you can foster a positive working environment and enhance employee relations? Do you possess flexibility, proactivity, approachability, a knack for problem-solving, and a good sense of humor? If so, you've found the right place! Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier 1 technical support across the organization. This role serves as the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user support issues in a primarily Windows environment. The ideal candidate is employee-focused, technically curious, and able to troubleshoot a variety of systems while communicating effectively with users at all levels. This is a staffed, hourly, non-exempt position. A day in the life as a Wood Rodgers' Help Desk Analyst Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system. Install software, configure workstations, perform hardware troubleshooting, and support user access issues. Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions. Assist with equipment inventory, asset tracking, and technology lifecycle management. Deliver responsive customer service to employees at all levels. Contribute to knowledge sharing, process improvement, and support documentation. Travel to other office locations as needed for onsite support. Qualifications & Skills 3+ years of help desk, desktop support, or related IT experience. Knowledge of Windows, Microsoft 365, computer hardware, software applications, and end-user support. Strong troubleshooting, problem-solving, communication, and customer service skills. Ability to learn new technologies, manage multiple priorities, and work independently and collaboratively. Experience with ticketing systems, Active Directory, networking concepts, workstation deployment, and remote support tools preferred. Technical certifications, an IT-related degree, and experience supporting specialized business applications are a plus. Valid driver's license and ability to travel between office locations as needed. A note on hourly pay ranges The range does not reflect geographic variations and may fluctuate above or below the stated amount. Offers will be based on several factors, including experience, education, skills, licensure, certifications, training, and location. Base pay is just one part of the comprehensive compensation package offered by Wood Rodgers. If you feel you meet the requirements but may be outside of the pay range, please apply anyway and let's talk through it. How we elevate your game Joining Wood Rodgers comes with perks to support you in your personal and professional journey.
A Unique Culture:
We're an engineering firm that feels refreshingly different. As inventors who ask, "why not?", our leadership empowers employees to grow, challenge conventions, and develop creative solutions. We host grand parties, offer surprise days off, and consistently reinvest in our employees rather than focusing solely on corporate profits. While these perks contribute to our vibrant culture, it's the remarkable people at the heart of it all - individuals who are passionate about learning, teaching, helping, and collaborating.
Teamwork:
Experience what it means to be part of the Wood Rodgers family. Be inspired by your leaders, supported and encouraged by your teammates to live a full and exciting life, and receive holistic support in your work and personal endeavors. Visit our website or follow us on social media @woodrodgersinc to get a glimpse of our dynamic community! Learning +
Development:
Engage in leadership development programs and goal setting to unlock new possibilities for your career and life. Grow within the company through mentorship and achieve your potential as a leader from the moment you're hired.
