IT Support Analyst

IT Support Analyst Spectraforce Technologies United States, California, San Diego May 13, 2026

Title:

IT Support Analyst Contract:

1

Month Location:

San Diego, CA Job Description:

Principal Duties and Responsibilities:

Follows standard operating procedures. Supports troubleshooting efforts to identify routine problems. Provides first level support to resolve problems with products, applications, and devices. Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures. Assists with processing incoming requests. Adapts to minor changes and setbacks in order to manage pressure and meet deadlines. Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources. Contributes to the knowledge repository for routine technical support. Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor). Completes routine technical tasks assigned by more senior personnel. Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.

Level of Responsibility:

Working under close supervision. Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct). Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area. Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks. Using limited problem solving, generally in the nature of troubleshooting simple processes or technology. Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances

Required Skills:

Communication:

Demonstrating active listening skills, asking relevant questions, and explaining technical details in a way that non-experts can easily understand. Problem solving: Using logical processes to identify, diagnose, troubleshoot, and resolve issues effectively. Customer service: Quickly detecting and addressing problems to minimize response times and support users efficiently.

Collaboration:

Engaging well with colleagues and expressing ideas clearly to foster teamwork.

Adaptability:

Responding swiftly and thoughtfully to unforeseen changes or challenges.