Find Jobs
Find Jobs Near You – Available Work in Your Location
IT Infrastructure Team Lead
Career Insights for Help Desk Technician / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$57,740 / year median in California
-12% projected decline
Job Description
- Lead IT infrastructure operations and support.
- Manage servers, networks, systems, and IT teams.
- Monitor performance, security, and availability.
- Troubleshoot infrastructure issues and outages.
- Drive upgrades, projects, and service improvements. Overview Industry
- IT•Consulting Services / Advisory Services Job Role•IT Infrastructure Team Lead Employment type•Full Time•On Contract Work Mode•In Office Qualifications Any Graduate•Any Specialization Any Post Graduate•Any Specialization Any Doctorate•Any Specialization Job Related Keywords IT Infrastructure Network Management Server Management IT Operations Team Leadership Cybersecurity Troubleshooting System Administration