IT Help Desk Level 1 Technician

IT Help Desk Level 1 Technician at JSerra Catholic High School Print Application Deadline Until Filled Date Posted 4/12/2026 Contact Zachary Miller (949) 493-9307 2111 Number of Openings 1 Salary Pay Range $22.00 - $25.00 Per Hour Add'l Salary Info Benefits include medical/dental/vision, generous PTO/holidays, 401(k) with school match, and higher ed tuition reimbursement. Employees also receive a 50% JSerra tuition discount for each dependent child attending the school. Length of Work Year 12 Months Employment Type Full Time About the Employer JSerra Catholic High School provides students in grades 9 through 12 with an individualized education in a faith-based, character-building setting. Its focus is on academic excellence and personal formation in virtue integrated with the traditions and beliefs of the Catholic Church. Prayer and worship serve an important role during each day. From daily Mass before school to weekly all-school Mass each Wednesday, from numerous student retreats to frequent staff spiritual development, JSerra offers a warmly ecumenical approach and welcomes students and families of all faith

Job Summary Job Summary Description:

The IT Helpdesk Tier 1 Technician provides front-line technical support to students, faculty, and staff. This role supports Windows-based laptops, classroom technology, printers, and network connectivity in a fast-paced school environment. The technician will assist with troubleshooting, device deployment, and day-to-day helpdesk operations while delivering excellent customer service. Responsibilities

• Provide technical support to students and employees (walk-in, phone, and ticket-based)
• Troubleshoot hardware, software, and connectivity issues
• Support Windows 11 laptops and classroom technology
• Configure and deploy new laptops and other devices
• Assist with student and staff onboarding and device setup
• Maintain helpdesk tickets and documentation
• Escalate complex issues to senior IT staff when necessary
• Assist with IT projects and device rollouts
• Support printers, copiers, Wi-Fi connectivity, and AV equipment
• Maintain inventory and organization of IT equipment
• Perform other IT department duties as assigned View Job Description Requirements / Qualifications Knowledge, Skills, and Abilities
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong organizational and documentation skills
• Ability to remain calm in a fast-paced environment
• Familiarity with Microsoft Windows operating systems
• Experience with Microsoft 365 applications
• Basic knowledge of Active Directory or Microsoft Entra ID preferred
• Ability to lift and transport equipment up to 25 pounds Education & Experience
• 2 years of IT support experience preferred
• Experience supporting Windows and MacOS systems strongly desired
• School or customer-service environment experience is a plus
• Familiarity with Microsoft 365 and device management tools preferred The above is intended to describe the general content of and requirements for this job.

It is not to be construed as an exhaustive statement of duties or responsibilities. Interested candidates are asked to complete applicant package by viewing: https://www.jserra.org/about/employment JSerra Catholic High School is a religious 501(c)(3) organization Requirements / Qualifications Knowledge, Skills, and Abilities

• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong organizational and documentation skills
• Ability to remain calm in a fast-paced environment
• Familiarity with Microsoft Windows operating systems
• Experience with Microsoft 365 applications
• Basic knowledge of Active Directory or Microsoft Entra ID preferred
• Ability to lift and transport equipment up to 25 pounds Education & Experience
• 2 years of IT support experience preferred
• Experience supporting Windows and MacOS systems strongly desired
• School or customer-service environment experience is a plus
• Familiarity with Microsoft 365 and device management tools preferred The above is intended to describe the general content of and requirements for this job.

It is not to be construed as an exhaustive statement of duties or responsibilities. Interested candidates are asked to complete applicant package by viewing: https://www.jserra.org/about/employment JSerra Catholic High School is a religious 501(c)(3) organization CalPERS Links Not all postings qualify for CalPERS. Informational Only. CalPERS Retirement Benefits

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