Information Support Engineer

Information Support Engineer National Healthcare and Housing Advisors, LLC Santa Ana, CA Job Details Full-time $75,000 - $85,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Technology purchasing Employee onboarding Power BI Teamwork Network hardware support Cloud infrastructure Bachelor's degree in information technology Computer Science IT management Achieving HIPAA compliance GPO BMC Remedy Startup experience Technical documentation Software deployment Meraki Software implementation HIPAA Equipment troubleshooting Mid-level Windows Software installation Sonicwall Microsoft Office 3 years System maintenance Analysis skills Bachelor's degree Continuous improvement Computer hardware Hardware support Customer support ticket management WAN Organizational skills SharePoint IT services information & network security ServiceNow IT IP networking Linux Network infrastructure management Onboarding process management Bachelor's degree in computer science Escalation handling Communication skills Linux administration Active Directory management Information Technology Full Job Description Overview We are seeking an Information Support Engineer to play a key role in maintaining and advancing our IT operations. This position is responsible for delivering high-quality technical support, resolving hardware and software issues, and ensuring the reliability and performance of our technology environment. The role oversees day-to-day system operations, including network and infrastructure support, system upgrades, and new hardware and software implementation. Responsibilities also include data backup management, network security oversight, and end-user support for PC-related issues. This is an excellent opportunity for a solutions-oriented professional who excels in a fast-paced environment and is committed to operational excellence and continuous improvement. Duties Deliver prompt support services to all entities (remote, however physical visits are required at times) Maintain integrity, stability and operation of all hardware, server/network infrastructure, PC's and peripherals. Assist with the setup of new users and site from a technical perspective. Identify and manage IT security concerns. Procure IT Hardware and Software within defined IT policies. Work with data teams (Infrastructure, Data, Applications) to ensure effective support and escalation management. Manage on-/off-boarding of all regional team members including their equipment and IT access requirements. Assist other IT teams in resolving incidents occurring throughout the world. Contribute towards the continuous improvement of all IT services. Provide occasional Level 1 service support as operational needs arise (eg. during peak periods). Occasionally work outside normal business hours to support the above. Perform other duties and special projects (within an individual's skill and competency level) as required. Experience Proven experience providing technical support in a fast-paced environment with a strong focus on customer service excellence. Hands-on troubleshooting skills across various operating systems including Windows Server environments and Linux distributions. Solid understanding of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls (including Meraki), and network security best practices. Familiarity with computer hardware components and desktop support procedures for troubleshooting hardware failures or upgrades. Experience managing enterprise tools like SCCM for software deployment, GPO for policy enforcement, Active Directory for user management, and ticketing systems such as BMC Remedy or ServiceNow. Strong analysis skills to diagnose complex technical issues quickly and efficiently while providing clear documentation of solutions. Excellent communication skills to effectively assist users at all levels of technical knowledge while maintaining professionalism under pressure. Embark on a rewarding journey where your technical expertise helps keep our organization connected and secure! Positions Requirements & Qualifications Strong teamwork and communication skills Proficient in Microsoft 365 Cloud environment (EntraID, SharePoint, PowerBI, Office) ThreatLocker Endpoint Knowledge of Rhombus Systems Sonic Wall and Cisco Marki Firewall - configuring, troubleshooting, setup HP Switches and HP Aps Knowledge of industry-standard computer hardware and software systems Strong troubleshooting and problem-solving skills and ability to quickly ascertain solutions to various IT-related issues. Ability to adapt to a fast-paced and changing environment. Experience in a startup environment is preferred. Adept in conveying technical operations in simple terms and synthesizing information from various sources. Proficient in the latest technology for IT systems and management. Understanding of healthcare and HIPAA compliance. Excellent organizational skills and diligence.

Education and Experience:

Bachelor's degree in IT, computer science, or a related field A minimum of 3 years of experience in IT management. Prior Healthcare experience or work in related field.

Pay:

$75,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

IT Support:

3 years (Required) Ability to

Commute:

Santa Ana, CA 92704 (Required)

Work Location:

In person