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Taygeta Scientific, Inc.

Jr. Help Desk Technician

Pay: $18–$23/hr

Posted: 6 weeks ago

Location: Seaside, CA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/28/2026

Career Insights for Help Desk Technician / Analyst

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Based on California data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,740 / year median in California

-12% projected decline

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Job Description

Provide technical support and assistance related to computer systems, hardware, and software. Respond to customer queries to provide technical assistance to a wide variety of user scenarios in a timely manner. Work with computer hardware and peripherals, including AV equipment, printers, phones, and network hardware. This includes setup, troubleshooting and procurement. Ability to learn new software expeditiously. Some examples of software we use are Atlassian JIRA and Confluence, NetDocuments, Veeam, SentinelOne, KnowBe4, Comodo. We will provide training on all software. Ability to independently master and provide user training on common software such as Office 365 and Adobe Acrobat. Prioritize and schedule issues. Escalate issues as necessary. Apply diagnostic utilities and tools to aid in troubleshooting Incident resolution and ticket management.

Job Type:

Full-time Pay:

$18.00 - $23.00 per hour

Benefits:

401(k) Paid time off Professional development assistance

Education:

High school or equivalent (Required)

Experience:

Help desk: 2 years (Required) Microsft 365: 1 year (Required)

Work Location:

In person