Help Desk Analyst

Description We are looking for a Help Desk Analyst to join our team in Stockton, California, as part of a Contract to permanent position within the aerospace industry. In this role, you will be responsible for providing technical support to end users across multiple environments, ensuring smooth system functionality and resolving issues promptly. This position offers an exciting opportunity to work closely with IT leadership and collaborate on delivering exceptional support services.

Responsibilities:

• Address and resolve help desk tickets efficiently to minimize downtime for users.
• Provide technical support for Windows 10/11 operating systems and Microsoft 365 applications.
• Assist remote users with VPN access and troubleshooting to ensure seamless connectivity.
• Manage user accounts and perform basic networking tasks to maintain system reliability.
• Collaborate with IT leadership and team members to ensure timely resolution of technical issues.
• Deliver detail-oriented and customer-focused support to enhance user satisfaction.
• Document resolutions and maintain accurate records of help desk activities.
• Identify recurring issues and propose solutions to improve system performance.
• Stay updated on emerging technologies to continuously enhance support capabilities. Requirements
• Proven experience supporting Windows-based systems in a detail-oriented environment.
• Strong knowledge of Microsoft 365 applications and basic networking principles.
• Ability to effectively assist both remote and on-site users with technical challenges.
• Excellent troubleshooting skills, particularly with VPN and remote access.
• Strong communication abilities to convey technical information clearly.
• Familiarity with managing service desk tickets and documenting solutions.
• Demonstrated problem-solving skills with a focus on providing efficient resolutions.
• Ability to work collaboratively within a team-oriented IT department.

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