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EI
E-Solutions, Inc.
Application Support Engineer
Career Insights for Application Support Engineer / Analyst
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Scorecard
Based on California data
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What they do
An Application Support Engineer or Analyst provides technical support for software used at a company or within a business sector. Works as a part of an information technology team, with a specific focus on database management, programming or software platforms. May troubleshoot technical problems, assist new software users, or help to identify technology to improve a company's business performance.
$104,132 / year median in California
-16% projected decline
Job Description
Hello, Role
- Application Support Engineer Location
- Sunnyvale, CA Job Type
- FTE Hands-on experience in application/production support. Strong expertise in AWS cloud services and cloud-based application support. Strong Java development experience Excellent troubleshooting and analytical skills. Java development experience. Experience handling critical production incidents and major incident management. Strong knowledge of ITIL processes and best practices. Expertise in AWS
- EC2, S3, IAM, CloudWatch, RDS (MySQL, PostgreSQL, Oracle), Lambda, VPC, Auto Scaling, Elastic Load Balancer (ALB/NLB), Route 53, CloudFormation, ECS/EKS (preferred) Expertise in Application Support
- Production Support (L2/L3), Incident, Problem, and Change Management, SLA & KPI Management, Root Cause Analysis (RCA), Performance Tuning, Application Monitoring, Release & Deployment Support Strong Knowledge in SQL / NoSQL Databases, Query optimisation & performance analysis.
- Splunk, Grafana, Prometheus Knowledge in ITSM tools
- ServiceNow, BMC Remedy, Jira Excellent communication and stakeholder management skills.