Senior IT and MIS Specialist ONG Human Capital Torrance, CA Job Details Full-time $90,000 - $100,000 a year 14 hours ago Qualifications Mobile device support Sage System design Bachelor's degree Remote access software SharePoint Network security appliance implementation VPN management Telecommunications data network configuration Mobile devices Full Job Description Summary Senior MIS Specialist manages company's servers, desktops, mobile equipment, printers; ensure that email and data storage networks work properly; ensure that employees' workstations are working efficiently and stay connected to the central computer network; manages telecommunication networks; and resolve software and hardware problems and updating company web site. Senior MIS Specialist also helps in network architects design and analyze network models; participate in decisions about buying future hardware or software to upgrade Company's network; and provide technical support to computer users. Job Function includes the following but not limited to: Determine an organization's system needs and install network hardware and software Make needed upgrades and repairs to networks and ensure that systems are operating correctly Maintain network and computer system security Evaluate and optimize network or system performance Add users to a network, and assign and update security permissions on the network Interpret and solve problems when a user or an automated monitoring system alerts them that a problem exists Identifies hardware and software problems and perform corrective and preventive actions. Negotiates and contracts with consultants, technical personnel, and vendors for services and products. Train users in the proper use of hardware and software Installation of software and hardware, and upkeep of operation functionality of workstations and servers. Assist in the development, implementation, and monitoring management information systems policies and controls to ensure data accuracy, security and legal and regulatory compliance. Provides support to end users in the selection, procurement, usage and maintenance of software program. Provides support to end users in creating custom reports. Assists SDA operation during weekends and holidays whenever assistance is required Performs other MIS related projects and tasks as assigned or requested by supervisor and management. Searches for and liaison between MIS consultant (suppliers) and SDA management. Prepares and/or delivers a wide range of other administrative duties as it relates to activities within the MIS departments as assigned. Maintains database for contracts renewals and vendors. Manages Remote access Website support and maintenance Analyze, assess, and optimize existing processes Resolves technical help tickets submitted via phone, email, and Teams Required and Preferred Experience & Skills 3+ years proven professional experience. LAN/WAN design, implementation and management in an MS Windows environment Set up Routers, switches, firewalls, VPN knowledge. Understanding of planning, design, implementation and support of web-based applications Understanding of MS Active Directory infrastructure, MS Office 365, Outlook and Share Point's help desk level. Understanding of Setting Up Terminal Server, Citrix. Experiences with
SAGE 500 / SAGE
100 and
SQL 2012
- Database Maintenance Crystal Report programming is a plus Experience with IP Phone System (NEC is a plus). Must be able to carry minimum 30 lb Extensive knowledge of operating systems and applications, as well as hardware and software troubleshooting Strong problem-solving abilities Ability to simplify complex problems and build solutions Ability to work well under pressure with multiple demands Excellent teamwork and communication skills Good understanding of Mobile Device Support Adeptness in Hardware Troubleshooting General familiarity with Basic Network Troubleshooting Network Troubleshooting experience highly desired Hands-on experience with hardware & software installation Earlier work involving End-User Support Demonstrated knowledge of Basic Troubleshooting Knowledge of Basic Network Troubleshooting Proven experience in installing and configuring operating systems, networked and local printers, and business applications User administration and bug fixing in a client-server environment IT support ticketing system experience desired