A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
Visalia, CA Job Details Full-time $28 - $38 an hour 11 hours ago Qualifications Data integrity assurance School experience Non-technical user support Post-sales product instruction Knowledge management Google Workspace Client onboarding Bachelor's degree in information technology Software product demonstrations Charter school experience Data validation techniques Procedural guides Workflow management (operations management method) Associate's degree in Business Administration Software implementation Special education Training material drafting Mid-level Enterprise software support User training (technical support) 3 years Bachelor's degree in business administration Managing clients in a customer support role Data integrity and documentation Help files Public school experience Associate's degree in information technology Data quality monitoring Customer support ticket management Resolving technical support tickets Full Job Description Siras Support Coordinator Full-Time | Non-Exempt | Hybrid | $28-38/hour We are seeking a customer-focused Application Support Coordinator to support educational partners through platform assistance, troubleshooting, training, and user support. This role serves as a subject matter expert on workflows and management processes while helping clients maximize platform effectiveness, maintain data integrity, and meet compliance requirements. If you are a detail-oriented and service-driven professional who enjoys helping clients solve problems, learn new systems, and improve operational outcomes, this Application Support Coordinator would be ideal. You can confidently support both technical and non-technical users, communicate complex information clearly, and thrive in a collaborative environment focused on client success. Key Responsibilities Provide responsive support for platform users, resolving technical, access, configuration, and data-related issues. Manage and prioritize support requests while delivering exceptional customer service. Conduct user onboarding, platform demonstrations, and training sessions for new and existing clients. Guide users on platform functionality, workflow best practices, data quality, and compliance-related requirements. Review and validate client data, identify issues, and recommend solutions. Create and maintain user guides, knowledge-base articles, training materials, and support documentation. Participate in software testing, implementation projects, product enhancements, and system integrations. Collaborate with internal teams to improve support processes and overall client experience. Qualifications Associate's or bachelor's degree in information technology, education, business administration, or a related field preferred. 3+ years of experience supporting K-12 educational organizations, school districts, county offices of education, charter schools, or related entities. Knowledge of IEPs, special education processes, and applicable compliance requirements. Experience working with data validation, data quality reviews, and large datasets. Proficiency with Microsoft Office and Google Workspace. #LI-EM1 #
