Tech Support (Onsite Specialist)

Tech Support (Onsite Specialist)

ZBS POS - 4.1

Aurora, CO Job Details Full-time From $42,000 a year 1 day ago Benefits Relocation assistance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Mandarin Customer service English High school diploma or GED Computer hardware Restaurant experience Full Job Description At Zhao Business Solution (ZBS) our mission is to provide cutting-edge payment technology to the hospitality and retail industry. Founded in Atlanta, GA in 2010, ZBS has grown to be a leading provider of merchant services, credit card processing services, and cloud-based point of sale technology. ZBS is also a direct sales office for Fiserv - the leading global provider of merchant services. We are seeking a detail-oriented and customer-focused POS On-site Specialist to support new merchant partners in implementing and customizing their Point of Sale (POS) systems. In this role, you will be responsible for ensuring merchants have a smooth onboarding experience by configuring software, customizing menus, installing POS hardware on-site, and delivering basic system training.

Key Responsibilities:

Collaborate with new merchants to understand their business needs and customize the POS system accordingly. Set up and configure POS software, including menu programming, tax settings, and other system preferences. Install POS hardware on-site, including terminals, printers, cash drawers, Kiosks, and network connections. Conduct on-site training sessions with merchants and their staff to ensure they are comfortable and confident using the system. Provide first-line support and troubleshoot technical issues during the initial two days of system use, ensuring a smooth transition for the merchant. Ensure successful system testing and handover to merchants post-installation. Document all configurations and installations accurately for internal and client reference. Provide feedback to product and support teams to improve the merchant experience and system functionality.

Requirements:

Must be fluent in English and Chinese. Proven experience in POS systems, IT support, or a technical field role. Strong understanding of hardware and software components of POS systems. Ability to troubleshoot, diagnose, and resolve issues in real-time. Excellent interpersonal and communication skills; ability to work effectively with non-technical users. Detail-oriented, well-organized, and able to manage multiple implementations simultaneously. Willingness to travel to merchant sites as needed. Willingness to do training in Atlanta headquarter. Familiarity with POS platform or similar systems is a plus. High school diploma or equivalent; technical certifications or relevant coursework preferred.

Working Conditions:

On-site visits to merchant locations Some evening or weekend work may be required, depending on client needs Physical work, including lifting and setting up hardware equipment

Experience:

Customer service: 1 year (Preferred) Restaurant working experience: 1year (Preferred)

Job Type:

Full-time Pay:

From $42,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Relocation assistance Vision insurance

Language:

Mandarin (Required)

Work Location:

On the road